Karina Rajcoomar
Phoenix
Summary
5+ years' experience in customer service, business development, relationship management and other client-facing roles. Excellent leadership, organizational, and communication skills with special experience in bridging large teams and providing process in the face of ambiguity. The go-to staff member for relaying complicated technical information to high-profile clients, earning regular compliments for making complex transactions easy to understand. A sincere, hardworking, fast learning and self-motivated team player, with a high ability to function under pressure. Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Orange Business Services
03.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Assistant Offshore Sales Administration
Tractafric Equipment International
04.2023 - 01.2024
- Preparing quotations from Onshore for parts ordering and convert same to an order via SAP
- Coordinating transfers between supplier and forwarder for ontime delivery
- Request inspection and provide detailed instructions for freight expeditions
- Invoicing of purchases and sales
SME & Team Lead
Accenture
01.2018 - 01.2023
- Coordinating with focal points for logistics details/request for quotations to fulfill agreements made with airline companies
- Ensure integrity of orders as per terms of delivery and customs via SAP
- Focused follow up to avoid Aircraft on ground situations
- Received a promotion after 8 months of performance
- Became a Process expert and a coach
- Delivered trainings to all new joiners
- Promoted to a Team Lead after 2 years
General Accounting Practitioner
Accenture
01.2018 - 12.2018
- Finance & Accounting responsibilities - processing of receipts, invoices, bills, creation of financial reports and statements, etc
- Prepare monthly files for general accounting of Onshore companies by loading info in SAP to perform end of month accounting
- Became a process expert after 2 months
- Provided training to new members and to Chennai employees
- Completed full knowledge transfer to Chennai (project shift to Accenture Chennai)
Back Office & Payment Officer
Mauritius Union Assurance Ltd
01.2016 - 12.2018
- Enhance overall customer experience by coordinating with internal and external customers, tracking customer medical history, and resolving concerns
- Collecting and following up on completion of medical claims
Education
ACCA Level 1 -
London College Of Accountancy
01.2018
Cambridge Higher School Certificate -
Forest Side SSS
Curepipe, Mauritius01.2016
Cambridge School Certificate -
Forest Side SSS
Curepipe, Mauritius01.2014
Skills
- Microsoft outlook, word, and Excel
- Customer focused
- Engineering and operational data analytics
- Customer service
- Training and mentoring
- Decision-making
- Adherence to high customer service standards
- Handling escalations
- Problem-solving
Certification
- SAP
- Manage business operations and customer relations
- Internet and Computing Core Certification - IC³
- Whitefield Business School - The Cyber Leaders
- Ministry of Youth and Sports - Youth Leadership
- Security at Work training
- Business Transformation course
- Strategic Thinking & Effective Communications seminar
Accomplishments
- Promoted to SME within 1.5 years of joining Accenture having worked on 2 different projects
- Promoted to Team Lead within another year - Youngest Team Lead
- Integrated and lead a team of new joiners
- Awarded best performer for a business quarter
- Continuously delivered training across projects to the Middle East, India and France
Personal Information
Date of Birth: 13 August 1998
Hobbies and Interests
- Music
- Japanese animation
- The great outdoors
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Full Professional
Mauritian Creole
Native or Bilingual
Timeline
Customer Service Manager
Orange Business Services
03.2024 - Current
Assistant Offshore Sales Administration
Tractafric Equipment International
04.2023 - 01.2024
SME & Team Lead
Accenture
01.2018 - 01.2023
General Accounting Practitioner
Accenture
01.2018 - 12.2018
Back Office & Payment Officer
Mauritius Union Assurance Ltd
01.2016 - 12.2018
ACCA Level 1 -
London College Of Accountancy
Cambridge Higher School Certificate -
Forest Side SSS
Cambridge School Certificate -
Forest Side SSS
Similar Profiles
CHETAN BARHATECHETAN BARHATE
Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)
Sehajwane Kenneth MoreSehajwane Kenneth More
Project manager at Orange Business ServicesProject manager at Orange Business Services
ANUSHKA SINGHANUSHKA SINGH
Software Engineer at Orange Business ServicesSoftware Engineer at Orange Business Services