Karansingh DOORGA
Goodlands
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organised,independent worker with strong time manage skills. Detail-orientated and able to learn new tasks quickly and effectively . Possessing excellent memory and aptitude for calculations. Detail-orientated team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
The Norweign Cruise Line (Bliss)
01.2023 - 08.2023
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Informed customers of daily specials and signature menu items.
Restaurant Waiter
The Norweign Cruise line(Gem)
01.2022 - 10.2022
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Presented menus and answered questions regarding items.
- Presented food and beverages to guests at tables.
- Informed customers about specials, upselling additional food and drink items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted guests with making food and beverage selections.
- Calculated charges, issued table checks and collected payments from customers.
Restaurant Waiter
Sauterelle Restaurant
Grand Baie
09.2021 - 12.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Informed customers of daily specials and signature menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Greeted customers, provided menus and answered questions about menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Calculated charges, issued table checks and collected payments from customers.
Assistant Waiter
The Norweign Cruise Line(Epic)
10.2019 - 03.2020
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided refills of beverages and cleared away used dishes.
- Served food and beverages to patrons and confirmed complete orders.
- Reviewed daily specials, menu changes and service specifications.
- Presented food and beverages to guests at tables.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Collected tickets and followed proper cash-handling procedures.
- Served alcoholic beverages according to state laws and regulations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Informed customers about specials, upselling additional food and drink items.
- Informed customers of daily specials and signature menu items.
Restaurant Waiter
Lux Grand Baie
Grand Baie
10.2018 - 09.2019
- Collected tickets and followed proper cash-handling procedures.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Took accurate food and drink orders, using a POS ordering software system.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Presented food and beverages to guests at tables.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Informed customers about specials, upselling additional food and drink items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted guests with making food and beverage selections.
- Prepared checks, itemizing total meal costs and taxes.
Education
Some College (No Degree) -
The Friendship College
GoodlandsSkills
- Service Quality
- High-Volume Dining
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Order Management
- Effective Customer Upselling
- Safe Food Handling
- Menu Knowledge
- Guest Relations
- Positive and Professional
- Dining Customer Service
- Quality Control
- Menu Presentation
- Safe Alcohol Service
- Liquor, Wine, and Food Service
- POS Operation
- Table Turnover
Languages
English
First Language
French
Elementary (A2)
A2
References
References available upon request.
Timeline
Restaurant Waiter
The Norweign Cruise Line (Bliss)
01.2023 - 08.2023
Restaurant Waiter
The Norweign Cruise line(Gem)
01.2022 - 10.2022
Restaurant Waiter
Sauterelle Restaurant
09.2021 - 12.2021
Assistant Waiter
The Norweign Cruise Line(Epic)
10.2019 - 03.2020
Restaurant Waiter
Lux Grand Baie
10.2018 - 09.2019
Some College (No Degree) -
The Friendship College
Similar Profiles
Bianca McdonaldBianca Mcdonald
Professional Cleaner at BlissProfessional Cleaner at Bliss
Jillian PietrzakJillian Pietrzak
Frozen Yogurt Shop Worker at BlissFrozen Yogurt Shop Worker at Bliss
Cina Yasmin RuanoCina Yasmin Ruano
Kitchen Cook at BlissKitchen Cook at Bliss