Kamleswaree Devi DUSSOYE

Helped customers with a positive attitude and a focus on customer satisfaction daily.

Delivering comprehensive training programs for new hires, covering services, systems, and customer service protocols.
Handled customer complaints professionally, resulting in positive feedback.
Answered customer calls promptly, inserted requests in the cloud system, and channeled tickets to the appropriate resource person for resolution. Maintained accurate records in both Excel and Word sheets, and provided statistical reports to management. Assisted the Marketing Contract Department with renewals, new products.

Handled customer requests by escalating calls and scheduling service appointments.
Effectively managed a high volume of inbound calls daily. Collaborated with team members to improve overall customer experience and boost the company reputation.
Developed strong relationships with customers, establishing trust and loyalty through attentive service. Working on and analyzing statistical reports for management.

Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Answered the phone promptly and directed incoming calls to the correct offices. Updated the manager's official diary for appointments.