KAMLESSWAREE DEVI DUSSOYE
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support, notably at State Informatics Limited. Excelled in problem resolution and complaint handling, boosting customer satisfaction significantly. Skilled in data entry and team collaboration, adept at improving processes based on customer feedback. Proven track record of enhancing team efficiency and maintaining high service standards.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
State Informatics Limited
03.2007 - Current
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Logged all external / internal requests and directed them to the appropriate resource person for resolution.
- Maintained accurate records in both excel and word sheets and provide statistical reports to Management.
- Assisted the Marketing Contract Department with renewals new products.
Customer Service Assistant
MAURIPOST.NET LTD
01.2005 - 02.2007
- Handled advanced customer needs by properly escalating calls and scheduling service appointments.
- Effectively managed a high volume of inbound calls daily.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Acted on customer feedback to improve processes and services.
- Workings and analyzing statistical reports for Management
Receptionist /Office Secretary
Square Deal Multipurpose Cooperative Society
07.2004 - 02.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Updated the Manager Official Diary for appointments
Education
Bachelor of Arts - ENGLISH (Hons.)
OPEN UNIVERSITY OF MAURITIUS
Curepipe, MAURITIUS10.2020
OTHER QUALIFICATIONS
COURSES COMPLETED
TRAININGS
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Clerical Support
- Appointment Scheduling
- Customer RMA management
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Calm Under Pressure
Languages
Creole
Native language
English
Upper intermediate
B2
French
Upper intermediate
B2
Hindi
Upper intermediate
B2
Timeline
Customer Service Associate
State Informatics Limited
03.2007 - Current
Customer Service Assistant
MAURIPOST.NET LTD
01.2005 - 02.2007
Receptionist /Office Secretary
Square Deal Multipurpose Cooperative Society
07.2004 - 02.2005
Bachelor of Arts - ENGLISH (Hons.)
OPEN UNIVERSITY OF MAURITIUS
OTHER QUALIFICATIONS
COURSES COMPLETED
TRAININGS
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