Kaluba Lumuna Champo
Lusaka,lusaka
Summary
Driven professional with strong interpersonal and persuasive communication skills, s that are transferable in any work environment. Possesses solid understanding of market dynamics and customer needs, with ability to adapt solutions to meet business objectives. Ready to contribute to business growth and success in any role.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Sales executive
Redspot Limited
Lusaka, Zambia
03.2022 - Current
- Generating new leads and opportunities to maximise revenue.
- Taking payments for purchases and packaging purchases
- Demonstrating product features and functions to engage potential customers.
- Developing customer loyalty with excellent customer service, leading to repeat business.
- Fostering positive relationships with customers to enhance loyalty and retention.
- Effectively handling daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
School administrator
Little Lulu School Ltd
Lusaka, Zambia
01.2017 - 12.2021
- Screened incoming phone calls and relayed detailed messages.
- Improved student attendance records with meticulous tracking and reporting.
- Organised master calendar of appointments, operational targets and projects.
- Photocopied and printed presentations and reports for meetings.
- Ensured the school complied with relevant laws and regulations.
- Assured timely dissemination of memos and newsletters to stakeholders.
- Spearheaded school curriculum and maintained quality standards.
Marketing coordinator
Intanda Investments Ltd
Lusaka, Zambia
05.2015 - 01.2017
- Developed marketing plans to support the growth of the business.
- Worked collaboratively with vendors to complete projects according to schedule and specifications.
- Developed compelling content to increase website traffic.
- Crafted persuasive copy for email campaigns improving open rates and click-throughs.
- Coordinated marketing events, leading to increased brand visibility.
- Led high-performing marketing team focused on creative innovation and client satisfaction.
- Oversaw production of promotional materials, ensuring high-quality output.
- Analysed sales reports to identify trends and update strategies.
- Spearheaded rebranding initiatives to boost brand awareness and realign marketing collateral with client values and mission.
- Enhanced customer engagement with creative social media campaigns.
News reporter
Zambia National Broadcasting Corporation
Lusaka, Zambia
01.2015 - 05.2015
- Conducted fact-checking and verification processes to uphold journalistic integrity.
- Pitched and proposed story ideas to editorial teams for consideration and approval.
- Analyzed complex information for clear, concise reporting.
- Ensured quality of stories, working with industry partners to ensure content was useful, actionable and of clear interest to readers.
- Researched topics thoroughly for comprehensive, informed reporting.
- Utilised social media platforms to disseminate news stories and engage with audience.
- Wrote compelling headlines to attract reader attention.
Education
Bachelor of Arts - Communications and Media Studies, International Relations
Monash University South Africa
South Africa 08.2010 - 03.2015
GCSEs - O-level School Certificate
Banani International Secondary School
Zambia 01.2004 - 11.2008
Skills
- Customer retention strategies
- Direct Marketing
- Self-motivation
- Cash handling
- Report writing skills
- Decision making
Affiliations
- Reading , writing , Listening to podcasts
Certification
ZIDIS Certificate ~Diplomatic practice, Protocol and Public Relations
References
References available upon request.
Timeline
Sales executive
Redspot Limited
03.2022 - Current
School administrator
Little Lulu School Ltd
01.2017 - 12.2021
Marketing coordinator
Intanda Investments Ltd
05.2015 - 01.2017
News reporter
Zambia National Broadcasting Corporation
01.2015 - 05.2015
Bachelor of Arts - Communications and Media Studies, International Relations
Monash University South Africa
08.2010 - 03.2015
GCSEs - O-level School Certificate
Banani International Secondary School
01.2004 - 11.2008
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