Justin Varghese Jiji
New Delhi,India
Summary
Customer-focused Food and Beverage professional with extensive experience in bartending and hospitality. Proven track record of creating memorable guest experiences and delivering exceptional service. Skilled in crafting a wide range of cocktails and maintaining a clean and inviting bar atmosphere. Good knowledge of wine, sprites and mixology techniques, learning new thing everyday. Committed to ensuring customer satisfaction and exceeding expectations. Seeking an opportunity to contribute my passion in a dynamic and a reputable establishment.
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
3
3
years of professional experience
Work History
Food and Beverage Assistant
The Oberoi Hotels and Resorts
Balaclava, Mauritius
05.2024 - Current
- Managed inventory and restocked food and beverage supplies as needed.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Coordinated travel arrangements for trips taken by members of the household both domestically and internationally.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Looked after VIP guests as their personal butler.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Trained new hires in proper food handling techniques and safety regulations.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food and Beverage Assistant
The Oberoi Hotels And Resorts
Sawai Madhopur, Rajasthan , India
02.2022 - 04.2024
- Performed additional tasks to keep dining room running smoothly.
- Responsible for providing excellent costumer service and ensuring guest satisfaction.
- Collaborated with the team to deliver exceptional service during high volume periods, showcasing strong teamwork and multitasking abilities.
- Knowledge of various sprits, wines and beer.
- Cash handling and transaction management in MICROS.
- Cocktail preparation and mixing techniques.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Industrial Trainee
Hyatt Regency
Lucknow
12.2021 - 03.2022
- Got an appreciation letter in Housekeeping Department.
- Got an appreciation letter in Front office department.
Education
B.Sc in Hospitality and Hotel Adminstration - Hospitality
Institute of Hotel Management
Gurdaspur, PB2022
12th - CBSE
Patrachar Vidyalaya
2019
10th - CBSE
St. Gregorios School
2017
Skills
- Upselling techniques
- Wine pairings
- Safe food handling
- Order taking
- Table service
- Cash handling
- Excellent customer service and communication skills
- Cocktail Preparations
- Knowledge of bar equipment and tools
- Multitasking and ability to work fast-paced environments
- Organizational skills and attention to detail
- Adaptability and problem-solving abilities
- Organizational growth
- Menu planning proficiency
- Staff supervision
- Planning events
- Guest relations
- Personalized service
- Managing time
Key Attributes
- Strong Communications skills
- Problem Solving Abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
- Leadership skills
- Attention to Detail
- Initiative and Proactiveness
- Strong Work Ethics
Hobbies
- Playing Volleyball
- Working Out
- Travelling
- Exploring New Places
Languages
Hindi, Malayalam
First Language
English
Proficient
C2
Honors And Awards
- Grooming Gem in 2021
- Employee of the Quarter 2024
Timeline
Food and Beverage Assistant
The Oberoi Hotels and Resorts
05.2024 - Current
Food and Beverage Assistant
The Oberoi Hotels And Resorts
02.2022 - 04.2024
Industrial Trainee
Hyatt Regency
12.2021 - 03.2022
B.Sc in Hospitality and Hotel Adminstration - Hospitality
Institute of Hotel Management
12th - CBSE
Patrachar Vidyalaya
10th - CBSE
St. Gregorios School