Justin Tsiga
Norton,Mashonaland West
Summary
A Hardworking and Reliable Individual who is open to learning new knowledge to increase efficiency and contribute to the team at large.
Overview
5
5
years of professional experience
Work History
Salesperson
Fazak Home and Hyper
Bulawayo, Byo
03.2021 - 12.2023
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Educated customers about products and services offered by the company.
- Gathered data on competitors' pricing, products, and promotional activities.
- Assisted customers in selecting appropriate products or services for their needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
ICT SYSTEMS ADMINISTRATOR Intern
Fazak Home and Hyper
Bulawayo, Byo
02.2019 - 01.2020
- Performed regular backups of critical data and documents.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Configured and maintained system hardware, software and network components.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Diagnosed, troubleshot and resolved hardware and system problems.
Education
Comptia+ Certification - Computer Hardware Maintenance
Alison Institute
Online 10-2024
Bachelor in Business Management And Information Technology - Business Management
Catholic University of Zimbabwe
Bulawayo Campus05-2021
Certificate of Fundamentals of Digital Marketing - Digital Marketing
Google Digital Garage
Online05-2021
Skills
- Customer service
- Needs analysis
- Sales process
- Active listening
- Sales demonstration
- Display restocking
- Customer care
- Customer engagement
- Follow-up communications
- Product description
- System administration
- Application support
- Network troubleshooting
- Hardware installation
- Operating systems
- Computer hardware repair
- Software configuration
- Mobile device management
- Network monitoring
- Deliveries and installations
Languages
Shona
First Language
English
Advanced
C1
Timeline
Salesperson
Fazak Home and Hyper
03.2021 - 12.2023
ICT SYSTEMS ADMINISTRATOR Intern
Fazak Home and Hyper
02.2019 - 01.2020
Comptia+ Certification - Computer Hardware Maintenance
Alison Institute
Bachelor in Business Management And Information Technology - Business Management
Catholic University of Zimbabwe
Certificate of Fundamentals of Digital Marketing - Digital Marketing
Google Digital Garage