Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Justin Tsiga

Norton,Mashonaland West

Summary

A Hardworking and Reliable Individual who is open to learning new knowledge to increase efficiency and contribute to the team at large.

Overview

5
5
years of professional experience

Work History

Salesperson

Fazak Home and Hyper
Bulawayo, Byo
03.2021 - 12.2023
  • Resolved customer complaints promptly and efficiently.
  • Advised customers on the latest product features and benefits.
  • Monitored inventory levels and placed orders as needed.
  • Educated customers about products and services offered by the company.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Identified customer needs by asking questions and advising on best solutions.

ICT SYSTEMS ADMINISTRATOR Intern

Fazak Home and Hyper
Bulawayo, Byo
02.2019 - 01.2020
  • Performed regular backups of critical data and documents.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Conducted research on emerging technologies in order to identify opportunities for improvement.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Created user accounts and managed access rights for users.
  • Troubleshot application errors and provided technical support to end-users.
  • Configured and maintained system hardware, software and network components.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
  • Diagnosed, troubleshot and resolved hardware and system problems.

Education

Comptia+ Certification - Computer Hardware Maintenance

Alison Institute
Online
10-2024

Bachelor in Business Management And Information Technology - Business Management

Catholic University of Zimbabwe
Bulawayo Campus
05-2021

Certificate of Fundamentals of Digital Marketing - Digital Marketing

Google Digital Garage
Online
05-2021

Skills

  • Customer service
  • Needs analysis
  • Sales process
  • Active listening
  • Sales demonstration
  • Display restocking
  • Customer care
  • Customer engagement
  • Follow-up communications
  • Product description
  • System administration
  • Application support
  • Network troubleshooting
  • Hardware installation
  • Operating systems
  • Computer hardware repair
  • Software configuration
  • Mobile device management
  • Network monitoring
  • Deliveries and installations

Languages

Shona
First Language
English
Advanced
C1

Timeline

Salesperson

Fazak Home and Hyper
03.2021 - 12.2023

ICT SYSTEMS ADMINISTRATOR Intern

Fazak Home and Hyper
02.2019 - 01.2020

Comptia+ Certification - Computer Hardware Maintenance

Alison Institute

Bachelor in Business Management And Information Technology - Business Management

Catholic University of Zimbabwe

Certificate of Fundamentals of Digital Marketing - Digital Marketing

Google Digital Garage

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Justin Tsiga