Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Julien Tommy Deelawon

Julien Tommy Deelawon

Flacq

Summary

Dynamic Insurance Administrator at Allianz Services Mauritius with a proven track record in enhancing customer satisfaction through effective problem resolution and strong customer relations. Adept at utilizing data management software to streamline claims processing, achieving significant reductions in resolution time while fostering teamwork and collaboration across departments. Working in the hospitality fields helped me in gaining valuable experience in ensuring smooth operation, providing good customer service, and maintaining high-quality standards.

Overview

5
5
years of professional experience

Work History

Insurance Administrator

Allianz Services Mauritius
01.2024 - Current
  • Improved customer satisfaction by efficiently processing insurance claims and addressing inquiries.
  • Interacted with clients to assist with insurance needs.
  • Maintained strong relationships with key industry partners, fostering cooperation and collaboration on shared initiatives.
  • Reduced claim processing time by implementing a new software system for more efficient data management.
  • Maintained open lines of communication with clients, promptly addressing any concerns and resolving issues to maintain a high level of customer satisfaction.
  • Verified client information by analyzing existing evidence on file.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Proven ability to adapt to flexible shifts and working 24/7 while maintaining high standards of service and efficiency.

Back Office Associate

Allianz Services Mauritius
07.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns from clients.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed confidential client information with utmost care, ensuring data privacy and security.
  • Assisted with onboarding of new employees.

Front Office Trainee

Constance Belle Mare Plage
04.2023 - 07.2023
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
  • Balanced daily cash drawer accurately at the end of each shift, minimizing discrepancies in financial reporting.
  • Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
  • Handled challenging situations effectively, resolving guest complaints in a professional manner.
  • Managed phone lines efficiently, directing calls to appropriate departments or taking detailed messages as needed.
  • Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.
  • Streamlined check-in and check-out processes for increased efficiency and reduced waiting times for guests.

Claims Associate

Allianz Services Mauritius
02.2022 - 07.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.
  • Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
  • Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
  • Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Customer Service Representative

Xceed Customer Care
06.2021 - 01.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Met customer call guidelines for service levels, handle time and productivity.

Restaurant Waiter

My Restaurant LTD
11.2019 - 11.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Whitefield Buisness School
Curepipe

Constance Academy
Belle Mare Plge

SSS Camp De Masque State College
Camp De Masque

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Customer relations
  • Teamwork and collaboration
  • Positive attitude

Languages

French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Insurance Administrator

Allianz Services Mauritius
01.2024 - Current

Back Office Associate

Allianz Services Mauritius
07.2023 - 12.2023

Front Office Trainee

Constance Belle Mare Plage
04.2023 - 07.2023

Claims Associate

Allianz Services Mauritius
02.2022 - 07.2023

Customer Service Representative

Xceed Customer Care
06.2021 - 01.2022

Restaurant Waiter

My Restaurant LTD
11.2019 - 11.2020

Whitefield Buisness School

Constance Academy

SSS Camp De Masque State College

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Julien Tommy Deelawon