JUDE HECTOR
MAURITIUS
Summary
Dedicated professional with expertise in luggage handling, training new staff, and luggage storage management. Demonstrates exceptional stress tolerance and complaint management skills, ensuring customer service excellence. Proficient in concierge services and spot cleaning, with a strong emphasis on flexibility and teamwork. Committed to enhancing operational efficiency and delivering outstanding customer experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
BellBoy
Tamassa Hotel
Bel-Ombre
07.2023 - Current
- Provided a warm and professional welcome to guests
- Ensured smooth arrival and departure by managing guest communications effectively
- Efficiently tagged baggage with correct claim checks
- Collaborated with reception staff to coordinate room availability and readiness for incoming guests
- Handled guest luggage, ensuring superior customer service and satisfaction
- Arranged transport services upon guest requests for enhanced convenience
- Managed tasks efficiently during peak arrivals and departures
Security
Villas Valriche
Bel-Ombre
01.2022 - 10.2022
- Maintained safety standards by monitoring activities and patrolling building, grounds and work sites
- Provided professional greetings to create a welcoming and safety-focused environment
- Efficiently managed incidents and identified potential security concerns during live situations
- Supervised CCTV cameras and alarms to ensure security
- Wrote detailed reports of all security breaches and investigations
- Demonstrated commitment by working flexible hours including nights, weekends, and bank holidays
Swimming pool cleaner
Audax Ltd
Curepipe, Plaines Wilhems District
11.2021 - 01.2022
- Ensured pool water quality by managing chemical levels through regular testing
- Ensured sufficient cleaning supplies by tracking inventory during busy periods
- Monitored and maintained pool equipment to ensure safety and an enjoyable user experience
- Applied chemicals and high-pressure cleaning to service water filtration systems
- Enhanced pool area safety by installing non-slip surfaces
- Used specialist wet vacuums for cleaning scale, dirt and deposits from swimming pools
- Stored equipment securely to maintain a safe site environment
Education
School Certificate(Sc) -
Keats College
Chemin Grenier, Savanne District 01.2018 - 10.2021
Skills
- Luggage handling
- Training new staff
- Luggage storage management
- Stress tolerance
- Complaint management
- Customer service excellence
- Flexibility
- Concierge services
- Teamwork
- Spot cleaning
Languages
French
Advanced
English
Intermediate
Mauritian Creole
Native
Timeline
BellBoy
Tamassa Hotel
07.2023 - Current
Security
Villas Valriche
01.2022 - 10.2022
Swimming pool cleaner
Audax Ltd
11.2021 - 01.2022
School Certificate(Sc) -
Keats College
01.2018 - 10.2021
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