JUANITO CHRISTOPHE AROUFF
Bambous
Summary
Accomplished professional with extensive expertise in strategic planning, organisation, and hands-on management. Demonstrates stellar leadership abilities and dynamic communication skills, driving business development and customer relations. Proficient in MS Office, technical processes, and regulatory compliance, with a strong focus on process improvement and technology integration. Adept at financial forecasting, P&L management, and KPI management to enhance operational efficiency. Committed to improving customer experience through strategic sales support and managerial excellence.
Experienced Deputy General Manager with knack for driving operational improvements and fostering team cohesion. Delivered significant enhancements in customer satisfaction and streamlined processes to boost efficiency. Strong leadership and problem-solving skills resulted in improved staff performance and profitability.
Innovative professional with knack for strategic planning and team leadership, coupled with strong communication and problem-solving skills. Demonstrated ability to drive operational efficiency and foster collaborative environments. Committed to delivering impactful results and enhancing organisational performance.
Experienced professional with focus on operational management and team leadership. Drive business growth and enhance operational efficiency through strategic planning and robust problem-solving skills. Deliver exceptional results by fostering collaborative work environments and streamlining processes.
Overview
25
25
years of professional experience
Work history
Deputy General Manager
CHRONOPOST (MAURITIUS) LTD
2022.03 - 2026.02
- Set yearly budget & targets for the Express & Freight BU of Chronopost (Mauritius) Ltd.
- Setting up and develop the Customs Clearance activities of the Express BU.
- Develop and implement commercial strategies for business growth.
- Visit major account customers to ensure continuous business relationship.
- Manage and drive a team of 61 staffs to ensure the good running and profitability of each segment of services namely:
- - Import
- - Import Express
- - Export
- - Domestic
- - Customs Clearance
- - Air & Sea Freight
- Contract Negotiations with service providers and customers.
- Assist in costing and pricing.
- Credit Control
- Reporting to the Board of Directors
- Handled crisis situations effectively through strategic planning and execution.
- Negotiated contracts for better business terms and conditions.
- Handled high-stress situations calmly, mitigated potential conflicts.
- Led team meetings to boost morale and enhance communication.
- Increased productivity by implementing new managerial strategies.
- Streamlined operational procedures for enhanced efficiency.
- Oversaw daily operations, met organisational objectives.
- Devised marketing strategies to increase brand awareness.
- Implemented risk management practices, decreased potential threats.
- Managed budgeting process, achieved cost-efficiency goals.
- Utilised analytical skills to drive decision-making processes.
- Ensured smooth business operations whilst managing multiple departments.
- Fostered positive work environment by promoting teamwork and collaboration.
- Improved business relationships via effective networking strategies.
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
- Elevated operational standards by challenging existing practices, processes and decision-making with strict customer service focus.
- Established clear budgets and cost controls strategies to meet objectives.
Regional Manager (Express Services)
CELERO LTD
2016.02 - 2022.03
- Set yearly budget & targets for the Express BU of CELERO LTD.
- Implement and support Sales strategies to ensure continuous growth of the Express BU of CELERO LTD.
- Manage and drive a team of 44 staffs to ensure the good running and profitability of each segment of services namely:
- - Import
- - Import Express
- - Export
- - Domestic
- - Shop & Ship
- - Brokerage Services
- Draw & Set KPIs to support the following functions:
- - Operations
- - Commercial
- - Customer Management
- - PEX
- Develop and promote special services:
- - Hunting Trophy Logistics
- - Health Care
- - Transport & handling of temperature sensitive commodities
- - IOR / EOR Services incl Warehousing & Distribution
- Oversee Regional Operations within the Indian Ocean Region (Reunion, Madagascar, Seychelles & Comoros Islands).
- Conduct regular meetings with Regional Teams for review of overall operations, costs and implementation of new processes.
- Achieve average yearly Net Profit of MUR 7M.
- Credit Control – Positive Cash Flow
- Enhanced team's performance with regular coaching and feedback.
- Achieved efficiency by streamlining regional operations.
- Directed sales efforts to increase brand awareness in the region.
- Managed region-wide projects to successful completion.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Devised robust contingency plans, ensuring minimal business disruption during crises.
- Drove company mission and values, representing organisation at meetings and industry events.
- Achieved business objectives and benchmarks through strategic planning.
- Implemented change management and network restructuring strategies to address underperforming areas.
Regional Manager (IOI)
ARAMEX INTERNATIONAL
2016.10 - 2022.01
- Monthly Reporting to the Vice President on:
- - Sales Performance
- - Monthly Action Plans
- - Budget & Targets
- - Operational Performance
- - Performance on Ground
- - Competitors
- - Global Accounts
- Drive & Influence Team Members to promote the Aramex Brand in Mauritius & Madagascar.
- Plan & Initiate Quarterly Sales Campaigns to promote Aramex Products & Services. (Visa Services, BIO & Healthcare, Bank etc....)
- Attend yearly Aramex Leaders Conference and conduct one to one sales meeting with the other stations to plan sales strategies, share customer information and arrange joint sales visits to global account customers.
- Planning of launching of new franchise offices in the Indian Ocean Region.
- Train & brief the new franchisees (French Speaking countries) about the Aramex products and systems.
- Managed region-wide projects to successful completion.
- Developed targeted marketing campaigns tailored to regional demographics.
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Ensured compliance with company policies and procedures across all branches in the region.
Express Manager
CELERO LTD
2009.02 - 2016.02
- Set-up of the Express BU of CELERO LTD in February 2009 (from scratch).
- Set-up the following services:
- - Export
- - Import Express
- - Domestic (Luggage Deliveries)
- Build-up an International Network for Export & Import Services
- - Securing new agents / partners across the globe
- - Set-up proper Export & Import Routes for Europe, Asia and South Africa.
- - Identify and target potential customers.
- - Secure large account customers (Textile, Banks, Hotels etc....)
- Achieve break even as from 2011 and generate a yearly net profit of approx. MUR 7M.
- Interview and Recruit the appropriate candidates to form part of the Express Team.
- Team of 5 staffs to start the Express BU.
- Achieve break even as from 2011.
Head of Sales & Operations
IOL Express (IOI)
2005.05 - 2009.01
- Assist the Management to set-up the Express BU of Indian Ocean Logistics (From Scratch).
- Secure agency agreements with Express Operators (Aramex, Sodexi, Bollore Express - Ex SAGA)
- Grow the Operations from a team of 2 staffs to 10 staffs
- Daily Sales Visits
- Set Budget & Target (Yearly)
- Define & implement Sales & Operations processes
- Start MRU Hubbing activity for Reunion, Madagascar, Comoros Islands & Seychelles.
- Launch IOL Express in Madagascar (2007)
- Perform Sales Visits in Madagascar to targeted customers.
- Developed comprehensive sales strategies to drive business growth.
- Managed supplier relationships, improved service delivery standards.
- Restructured pricing models to boost profitability without compromising on quality.
- Optimised sales methods to best engage, acquire and retain customers.
Sales Representative
UPS (United Parcel Service)
2001.07 - 2005.05
- Started as Ground Courier for the 1st 3 months.
- Moved to the Export Dept where oversaw the day-to-day Outbound Operations.
- Ensure 100% compliance with the UPS procedures and policies at Export.
- Oversee the UPS Transshipment activities within the Indian Ocean Region.
- Follow-up of performance on ground in the surrounding territories (Madagascar, Seychelles & Comoros Islands)
- Moved to the Sales Dept as Sales Representative.
- Performed 5 visits daily (3 Existing & 2 Potential customers)
- Launched and oversaw the “Inland Services” with specific contracts (Airline Companies, Hotels, Banks etc...)
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Fostered strong customer relationships through exceptional service.
Skills
- Strategic planning & Organization
- Hands-on management style
- MS Office proficiency
- Budget analysis
- Stellar leadership abilities
- Dynamic communicator
- Product development knowledge
- Process improvement insight
- Strategic sales support
- Knowledge of regulatory compliance
- Contract review and drafting
- Technology integration
- Operational management
- Customer relationship management
- KPI management
- Financial Forecasting
- P&L management
Affiliations
- Painting
Timeline
Deputy General Manager
CHRONOPOST (MAURITIUS) LTD
2022.03 - 2026.02
Regional Manager (IOI)
ARAMEX INTERNATIONAL
2016.10 - 2022.01
Regional Manager (Express Services)
CELERO LTD
2016.02 - 2022.03
Express Manager
CELERO LTD
2009.02 - 2016.02
Head of Sales & Operations
IOL Express (IOI)
2005.05 - 2009.01
Sales Representative
UPS (United Parcel Service)
2001.07 - 2005.05