Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies
Timeline
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Aamirah Banu Saiyed

Aamirah Banu Saiyed

Summary

Enthusiastic and motivated, I bring experience in delivering excellent customer service, managing office operations, and handling customer inquiries. With strong skills in data entry, scheduling, and POS systems, I'm always ready to provide efficient solutions and help improve customer satisfaction. I thrive in dynamic environments and love tackling new challenges. I'm eager to continue growing and applying my skills to a customer-centric role.

Overview

9
9
years of professional experience

Work History

Dispatch Manager

JB Holdings
07.2023 - 02.2025

• Managed truck fleet and drivers, ensuring efficient route planning and timely deliveries.
• Oversaw stock control, maintaining accurate inventory levels and minimizing waste.
• Coordinated dispatch operations, optimizing workflow for smooth distribution.
• Ensured compliance with health, safety, and transportation regulations.
• Collaborated with suppliers and vendors to streamline supply chain logistics.


Key Achievements:

  • Improved delivery efficiency, reducing delays and optimizing routes.
  • Enhanced stock management, minimizing losses and improving order accuracy.
  • Increased operational efficiency by implementing better dispatch strategies.

Kiosk Management

HK Welloff (Pty) Ltd
02.2022 - 06.2023

• Managed daily kiosk operations, ensuring excellent customer service and efficient sales transactions.
• Operated the till, handling cash and card payments while assisting customers with purchases.
• Handled office administration, including record-keeping, order processing, and supplier coordination.
• Maintained stock levels, overseeing inventory control and restocking as needed.
• Assisted with basic accounting tasks such as invoicing, expense tracking, and cash flow management.
• Ensured kiosk presentation and compliance with company standards.


Key Achievements:

  • Improved customer satisfaction through friendly and efficient service.
  • Enhanced stock accuracy, reducing shortages and excess inventory.
  • Strengthened tracking, ensuring smooth bookkeeping and reporting.
  • Increased efficiency by streamlining administrative and sales processes.

Office Secretary

JSG Rental (Pty) Ltd
04.2019 - 02.2022

• Managed daily administrative tasks, ensuring smooth office operations.
• Assisted customers with rental inquiries, bookings, and contract processing.
• Maintained accurate records of rental agreements, invoices, and payments.
• Coordinated fleet scheduling, ensuring vehicle availability and timely maintenance.
• Handled correspondence, answering calls and emails professionally.
• Managed office supplies and maintained an organized work environment.


Key Achievements:
• Improved customer service by streamlining the rental process.
• Enhanced record-keeping accuracy, reducing errors in contracts and payments.
• Supported fleet efficiency by ensuring timely maintenance and availability.
• Strengthened office organization, improving workflow and productivity.

Sales Attendant (PT)

Pro Auto Electrical
01.2016 - 09.2018

• Assisted customers in selecting automotive parts and accessories .
• Managed sales transactions and processed payments using the POS system.
• Maintained stock levels, ensuring availability of key products and parts for customers.
• Ensured the workshop area was organized and safe for both staff and customers.
• Supported the team in handling inquiries and resolving customer concerns.


Key Achievements:
• Increased customer satisfaction by providing personalized product recommendations.
• Contributed to efficient stock management, reducing product shortages.
• Developed strong customer service and sales skills in an automotive environment.
• Assisted in improving store organization, ensuring a smoother customer experience.

Education

Botswana Certificate of Secondary Education

Crescent International School
Gaborone, Botswana

Skills

  • Office Management: Organizing and managing daily office activities and operations
  • Customer Service: Providing excellent customer service by addressing inquiries and concerns, handling rental bookings, and ensuring customer satisfaction
  • Communication Skills: Professional written and verbal communication when dealing with customers and team members
  • Basic Accounting: Managing invoices, receipts, and maintaining basic financial records
  • Scheduling & Time Management: Coordinating appointments, bookings, and rental schedules to ensure efficiency
  • Data Entry: Accurately entering customer and rental data into systems
  • Multitasking: Handling multiple tasks simultaneously while maintaining attention to detail
  • Problem-Solving: Quickly resolving customer issues and providing timely solutions
  • POS System: Operating the Point-of-Sale system for transactions and payments

Personal Information

  • Date of Birth: 02/03/00
  • Nationality: Motswana (Botswana)


Languages

English
Native or Bilingual

Hobbies

  • Art (drawing, painting, visiting galleries)
  • Watching movies across various genres
  • Participating in social and cultural activities
  • Animal lover
  • Attending cultural events and socializing with family and friends

Timeline

Dispatch Manager

JB Holdings
07.2023 - 02.2025

Kiosk Management

HK Welloff (Pty) Ltd
02.2022 - 06.2023

Office Secretary

JSG Rental (Pty) Ltd
04.2019 - 02.2022

Sales Attendant (PT)

Pro Auto Electrical
01.2016 - 09.2018

Botswana Certificate of Secondary Education

Crescent International School
Aamirah Banu Saiyed