JOSEPH MATHIEU CLYDE GAIQUI
Quatres Bornes
Summary
Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of software applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Overview
14
14
years of professional experience
Work History
Maintenance & Logistic Manager
Surgar Reef Bar Ltd
03.2022 - 11.2022
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
POS Technician
EMP
01.2021 - 04.2022
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Event Manager
HEAT
03.2018 - 02.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
IT Support Officer
Mechanisation Co. Ltd
02.2017 - 02.2018
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Created, prepared, and delivered reports to various departments.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Streamlined processes to maximize operational results.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
IT Technician
Redline Distribution Ltd
02.2016 - 01.2017
- POS support on hardware and software (ODYSSEY
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Implemented internal quality standards to secure electronic records integrity.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
IT Consultant
Serviqual Ltd
10.2013 - 12.2016
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Coordinated efficient large-scale software deployments.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Inspected equipment, assessed functionality and optimized controls.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
IT Technician
TopHat Solutions Ltd
06.2013 - 10.2013
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Linked computers to network and peripheral equipment.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Implemented internal quality standards to secure electronic records integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Recommended new and replacement hardware and software purchases.
IT Technician
Megabyte Ltd
02.2012 - 05.2013
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners etc ..
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
IT Executive
Whitesteps Ltd
09.2010 - 01.2012
- Accountabilities for the above positions:
- Provide support for IT, hardware, software and network
- Windows server maintenance
- Office365 management
- Lans and Wans network installation
- Hardware and software installation and troubleshooting
- Printer troubleshooting and maintenance
- Providing end user support (remote support)
- IP phone support
Webmaster
Agence Web Linkeo Maurice
01.2009 - 08.2010
- Conceptualized, planned and executed original designs for wide range of website properties.
- Maintained exceptional customer service ratings for company on all type website.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Engaged with clients to plan and optimize site issues and queries.
- Applied emerging technologies to update and maintain site applicability.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Implemented content management and security resource tutorials to assist end-user training.
- Configured and purchased domains for websites.
- Troubleshot issues with websites and fixed scripting and use issues.
- Developed technical solutions required to accommodate specific user-facing assets
- Determined coding requirements for specialized scripts.
- Implemented changes and integrated requested elements to streamline business operations.
- Adhered to SEO best practices while designing sites.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Education
CERTIFICATE IV IN INFORMATION TECHNOLOGY - Information Technology
TAFE WA
AUSTRALIA02.2008
Certificate in IT TAFEWA, WESTERN, Information Technology (Programming & Sales) Australia - Information Technology
TAFEWA
AUSTRALIA02.2007
Foundation Course - Information Technology
DCDM
Mauritius12.2006
PC Diagnostic And Assembly -
Harel Malac Training School
Mauritius03.2005
School Certificate -
ST Patrick College
Mauritius2004
Ecole Lorette De Vacoas
12.1998
Skills
- ADDITIONAL INFORMATION
- Computer Skills:
- MS Office (Word, Excel, PowerPoint, Access, Outlook)
- Visio
- Adobe PDF
- Adobe Photoshop, Illustrator, Dreamweaver
- Soft Skills:
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Handling Pressure
- Promotional Advertising
- Team Leadership
- Scheduling
- Digital marketing
- Business administration
Languages
English
Native language
French
Upper intermediate
B2
Timeline
Maintenance & Logistic Manager
Surgar Reef Bar Ltd
03.2022 - 11.2022
POS Technician
EMP
01.2021 - 04.2022
Event Manager
HEAT
03.2018 - 02.2020
IT Support Officer
Mechanisation Co. Ltd
02.2017 - 02.2018
IT Technician
Redline Distribution Ltd
02.2016 - 01.2017
IT Consultant
Serviqual Ltd
10.2013 - 12.2016
IT Technician
TopHat Solutions Ltd
06.2013 - 10.2013
IT Technician
Megabyte Ltd
02.2012 - 05.2013
IT Executive
Whitesteps Ltd
09.2010 - 01.2012
Webmaster
Agence Web Linkeo Maurice
01.2009 - 08.2010
CERTIFICATE IV IN INFORMATION TECHNOLOGY - Information Technology
TAFE WA
Certificate in IT TAFEWA, WESTERN, Information Technology (Programming & Sales) Australia - Information Technology
TAFEWA
Foundation Course - Information Technology
DCDM
PC Diagnostic And Assembly -
Harel Malac Training School
School Certificate -
ST Patrick College
Ecole Lorette De Vacoas
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