Joseph Océanne
Quatre - Bornes
Summary
Driven by a passion for exploration and a thirst for knowledge, the objective is to constantly seek out new opportunities that allow for the discovery of uncharted territories, acquisition of diverse skill sets, and gaining invaluable experience in various work environments. With a natural inclination for quick learning and an unwavering work ethic, there is motivation to continuously enhance abilities and grow in multifaceted ways.
Overview
5
5
years of professional experience
Work History
Salesperson
Petstore LTD
02.2024 - Current
- Followed a formation of Six months from August 2023 to February 2024 before becoming officially a staff
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- In charge of inventory and take order for refill product that went out of stock
- Gained knowledge of care procedures for various animals including hamsters, birds, gerbils, rabbits, dogs, cats and fish.
- Ensured living areas were clean and well-maintained.
- Educated customers on critical pet ownership responsibilities before purchase.
- Learn handy work skills as for example build or arrange toys, cats trees, kennel ect… for exposition ,repair or to demonstrate to the client .
Sales Promoter
Sprs Goldencrew
02.2023 - Current
- As sales Promoter worked with ABC Foods Company and Surat SKC to promote different brands
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
Nail Technician
Own Business
01.2020 - Current
- Worked for myself
- Worked with acrygel, polygel, gelx, nail art
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Kept tidy and organized area to comply with cleanliness standards.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Improved client retention with exceptional customer service and follow-up care advice.
Education
Form 4 - Academic
Mahatma Gandhi
Solferino01.2018
Skills
- Teamwork
- Adaptability
- Creativity
- Problem-solving
- Customer service
- Sales process
- Sales management
- Team leadership
- Multitasking
Leadership Experience
Responsibility, the success and failure of a team ride on the shoulders of a leader.
Organisation Skills
Available upon request.
Communication Skills
Always had satisfied customers who became regular one. Worked with different other brand with ABC Food Company and always had lots of sales and great feedback. Ready to learn more, better acknowledgements and self-learning.
Languages
English
Advanced (C1)
French
Advanced (C1)
Mauritian Creol
Bilingual or Proficient (C2)
Timeline
Salesperson
Petstore LTD
02.2024 - Current
Sales Promoter
Sprs Goldencrew
02.2023 - Current
Nail Technician
Own Business
01.2020 - Current
Form 4 - Academic
Mahatma Gandhi
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