Jordy Finon
Beau-Bassin,Mauritius
Summary
Friendly Guest Service Agent with knack for creating memorable experiences. Thrives in high-pressure environments, always ensuring guest satisfaction and smooth operations. Known for quickly resolving issues and enhancing guest loyalty through personalised service.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Guest service agent
Sugar Beach
Flic en Flac, Mauritius
08.2022 - 01.2026
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Improved overall guest satisfaction with attention to detail in all tasks.
- Liaised with hotel departments to meet guest needs efficiently.
- Assisted guests in locating local attractions to enrich their stay.
- Ensured smooth check-ins and check-outs for guests.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered guest calls and resolved queries promptly and politely.
- Informed guests regarding events and announcements.
- Registered guest information on database to maintain accuracy.
- Prepared customer bills and processed payments upon check out.
- Ensured customer satisfaction by providing accurate foreign exchange services.
Switchboard operator
Sugar Beach
Flic en Flac, Mauritius
04.2022 - 07.2022
- Ensured swift response to incoming calls, aiding customer satisfaction.
- Directed calls to appropriate departments for seamless workflow.
Room service waiter
Sugar Beach
Flic en Flac, Mauritius
02.2016 - 04.2022
- Delivered meals to rooms with professionalism and a positive attitude.
- Managed room service orders, ensuring timely delivery and accuracy.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers in their selection of room service items, enhancing the overall dining experience.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Education
NC3 - FRONT OFFICE
École Hôtelière Sir Gaëtan Duval
Mauritius 03.2023 - 03.2024
School Certificate -
Victoria College
Mauritus 01.2007 - 01.2014
Skills
- Front office operations mastery
- Guest complaint handling
- Check-in and -out processes
- Upselling techniques
- Multilingualism
- Telephone etiquette
- [Location] attraction expertise
- TripAdvisor handling
Languages
English
Fluent
French
Fluent
Timeline
NC3 - FRONT OFFICE
École Hôtelière Sir Gaëtan Duval
03.2023 - 03.2024
Guest service agent
Sugar Beach
08.2022 - 01.2026
Switchboard operator
Sugar Beach
04.2022 - 07.2022
Room service waiter
Sugar Beach
02.2016 - 04.2022
School Certificate -
Victoria College
01.2007 - 01.2014