Summary
Overview
Work History
Education
Skills
Photography
Languages
Timeline
Generic
Joel Ernest Labonne

Joel Ernest Labonne

Saint Pierre,MO

Summary

Proven expertise in enhancing customer satisfaction and sales, notably at Euro CRM Mauritius Ltd, where rapport-building and product knowledge led to increased sales. Adept in computer literacy and exceptional communication, my background spans utility management to client advising, emphasizing safety, efficiency, and client satisfaction.

Overview

8
8
years of professional experience

Work History

Utility Bar

Celebrity Cruises
11.2022 - Current


  • Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
  • Ensures that the bar/lounge is stocked and re-stocked with clean and sanitized glassware, utensils and all other related supplies.
  • Assisting with taking orders, processing orders, and completing simple orders.

Bar Waiter

The Residence Hotel
02.2021 - 09.2022
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.

Trainee Waiter

Longbeach Hotel
10.2020 - 01.2021
  • Facilitated seamless payment transactions by accurately entering orders into the POS system and presenting checks promptly upon request.
  • Balanced multiple tables simultaneously while delivering efficient service for an enjoyable dining experience.
  • Streamlined table turnover for increased efficiency, clearing and resetting tables promptly after guests'' departure.

Online Sales Advisor Level Intermediate

Euro CRM Mauritius Ltd
07.2017 - 08.2020


  • Handling customers inquiries and sales through digital platform.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Identifying opportunities for up-selling and new client acquisition.

Online Client Advisor

Outremer Telecom
11.2016 - 05.2017


  • Resolving client complaints.
  • Seek information to provide answers.
  • Developed strong rapport with clients through active listening and empathetic understanding of their issue and concerns.

Education

General Certificate of Education - Languages

Saint Andrew's College
Rose Hill, Mauritius
10-2016

Skills

  • Computer-literate
  • Communication skills
  • Superb attention to detail concerning photography
  • Retouching and color correction
  • Food and beverage pairings

Photography

I really like to capture all the moments of life in my camera. When you go through old photos, you remember the feelings and sensations that you experienced when you took pictures. And even if not all photos show live objects, I believe that every photo has its own soul.


Photography gives me the opportunity to express myself and reveal my creative potential. I believe that a hobby should capture a person completely, so it was not enough to have just a phone for my photography passion. I had to buy a camera that required a large number of special parts. This process brings me great pleasure and allows to relax. 


In conclusion, I would like to say that photography is a great way to spend time and i would love this passion to become my career because i think that everyone should have something to do that makes them happy.

Languages

French
Native language
French
Proficient
C2
English
Upper intermediate
B2
Spanish
Elementary
A2

Timeline

Utility Bar

Celebrity Cruises
11.2022 - Current

Bar Waiter

The Residence Hotel
02.2021 - 09.2022

Trainee Waiter

Longbeach Hotel
10.2020 - 01.2021

Online Sales Advisor Level Intermediate

Euro CRM Mauritius Ltd
07.2017 - 08.2020

Online Client Advisor

Outremer Telecom
11.2016 - 05.2017

General Certificate of Education - Languages

Saint Andrew's College
Joel Ernest Labonne