Jocelyne Le Maire
Tamarin
Summary
- Accomplished and energetic with a solid history achievements in several fields. Motivated leader with strong organizational and prioritization abilities. Responsible, reliable and proficient in different activities with a solid history of achievements. Passionate and motivated, with a drive for excellence experience results for 22 years in several positions. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. Develop positive relationships with customers to ensure safety and business growth. Able to learn new tasks quickly and develop positive relationships with customers. Represent establishment with friendly, professional demeanor at all times.
- Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Resourceful Team Leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Chief Executive Officer
Case Noyale Ltée
01.2025 - Current
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Booked travel by coordinating and reserving transportation and lodging.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments.
- Filed paperwork and organized computer-based information.
Polyvalent Officer
Clinic Muller
11.2022 - 03.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Chief Clerk
Beachcomber Resorts & Hotels
04.2018 - 07.2018
- Collaborated with other department heads to address organizational challenges and develop solutions.
- Reduced errors in documentation by implementing a thorough review process for all outgoing materials.
- Processed invoices accurately and efficiently, ensuring timely payments from clients and vendors alike.
- Reviewed files, records and other documents to obtain information to respond to requests.
Purchasing Officer
Medine Limited
07.2015 - 11.2015
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Ensure that the purchasing process is done properly, from requisition to approvals of Pos and receiving, with one easy-to-use electronic system
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Director
Sign Up Co. Ltd
07.2012 - 06.2015
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Drove significant market share growth with launch of innovative product lines.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Interacted well with customers to build connections and nurture relationships.
Business Development Executive
Capitalia
04.2012 - 07.2012
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
Re-Insurance Underwriter
Mauritian Eagle Insurance
02.1991 - 10.2007
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Pioneered integration of new technological tools to improve underwriting process.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
- Enhanced interdepartmental collaboration, working closely with claims and customer service teams to optimize policyholder experience.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Receptionist and Reservation Clerk
Ambre Hotel
03.1990 - 01.1991
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
Bachelor in Business Management and Leadership -
Charles Telfair Institute
Moka12-2024
No Degree - Advance Course in Photography
Cercle Des Artistes Photographes - Membre De FIAP
Beau-Bassin, Mauritius11-2024
No Degree - Basic Course in Photography
Cercle Des Artistes Photographes - Membre De FIAP
Beau-Bassin, Mauritius02-2023
Leadership Challenge Programme - Develop your Managerial Potential
Charles Telfair Institute
Moka09-2015
High School certificate - Economics and Accounts
Bon Et Perpétuel Secours Collège
Beau-Bassin, Mauritius01-1989
Skills
- Management Expertise
- Strong Written Communication Skills
- Continuous Learning
- Logical Reasoning Skills
- Proficient in Negotiation Techniques
- Interpersonal Insight
- Prioritization and Time Allocation
- Confidential information handling
- Office administration
- Schedule & calendar planning
- Information confidentiality
- Calendar management
Certification
- Certificate of Attendance, The Job Seeker Kit, 11/23/15
- Certificate of Attendance, Writing a Convincing CV & Motivation Letter, 11/17/15, 11/23/15
- Certificate of Attendance, Developing the Right Network, 11/16/15, 11/23/15
- Certificate of Attendance, Running the Interview, 11/18/15
Accomplishments
- Created critical KPI's to track and improve on-time delivery and customer issues during my last employment.
- Identify inefficiencies and made recommendations for process improvements.
Timeline
Personal Assistant to the Chief Executive Officer
Case Noyale Ltée
01.2025 - Current
Polyvalent Officer
Clinic Muller
11.2022 - 03.2024
Chief Clerk
Beachcomber Resorts & Hotels
04.2018 - 07.2018
Purchasing Officer
Medine Limited
07.2015 - 11.2015
Director
Sign Up Co. Ltd
07.2012 - 06.2015
Business Development Executive
Capitalia
04.2012 - 07.2012
Re-Insurance Underwriter
Mauritian Eagle Insurance
02.1991 - 10.2007
Receptionist and Reservation Clerk
Ambre Hotel
03.1990 - 01.1991
Bachelor in Business Management and Leadership -
Charles Telfair Institute
No Degree - Advance Course in Photography
Cercle Des Artistes Photographes - Membre De FIAP
No Degree - Basic Course in Photography
Cercle Des Artistes Photographes - Membre De FIAP
Leadership Challenge Programme - Develop your Managerial Potential
Charles Telfair Institute
High School certificate - Economics and Accounts
Bon Et Perpétuel Secours Collège
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