Summary
Overview
Work History
Education
Skills
Professional Skills
Summary of Qualifications
Timeline
Generic

Marie Joanne FORTUNO SAMINADEN

Port Louis,PL

Summary

Vigilant Risk Officer independently overseeing ongoing risk analysis and mitigation. Assesses and challenges front-line risk management execution to expose and remedy shortcomings.

Overview

8
8
years of professional experience

Work History

ProActive Risk Management Officer

SBM Bank
09.2021 - Current
  • Monitoring and fraud detection
  • Assist clients and staff with issues related to card
  • Report any fraud on cards
  • Conducted surveillance to detect suspicious activity

Customer Service Representative

SBM Bank
08.2020 - 09.2021
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Updated account information to maintain customer records
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Processed customer service orders promptly to increase customer satisfaction
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Teller

SBM Bank
01.2016 - 07.2020
  • Educated customers on use of banking website and mobile apps
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Processed customer transactions promptly, minimizing wait times
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

Education

MBA -

OPEN UNIVERSITY OF MAURITIUS
Curepipe, Mauritius
06.2023

BBA - Accounting

EIILM UNIVERSITY
Ebene
12.2013

Skills

  • Verbal Communication
  • Customer Relations
  • Problem Resolution
  • Computer Skills
  • Active Listening
  • Dependable and Responsible
  • Data Management
  • Flexible and Adaptable

Professional Skills

  • Able to work under pressure and meet deadline
  • Good knowledge of customer service ( KYC update/account opening/loan application and so on)
  • Good knowledge of the bank systems ( CRM / Finacle/ Smart Vista/ FinnOne
  • Ability to work in a team
  • Always willing to learn new things and share my knowledge

Summary of Qualifications

  • Professional and courteous customer service with high levels of integrity and accuracy.
  • Experienced in cash handling, balancing drawers and inventory management.
  • Well-versed in industry regulations and asset protection strategies.

Timeline

ProActive Risk Management Officer

SBM Bank
09.2021 - Current

Customer Service Representative

SBM Bank
08.2020 - 09.2021

Teller

SBM Bank
01.2016 - 07.2020

MBA -

OPEN UNIVERSITY OF MAURITIUS

BBA - Accounting

EIILM UNIVERSITY

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Marie Joanne FORTUNO SAMINADEN