Joanna Pauguy
Port Louis,PL
Summary
Throughout the past years, my experience to work with employers has varied. It has nevertheless improved my communication skills and my ability to work under pressure in dealing with customer on a regular basis. It was a challenge in providing assistance and answering in various queries. My willingness in learning and growing, give me an advantage in shifting rolls and duties when assign. In an aim of perfection, I am attentive to instruction and feedback from the direction to perform well in my duties, when it requires will seek for constructive advice the and also team working.
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
16
16
years of professional experience
Work History
Front Office Supervisor
The Westin Turtle Bay Resort & SPA
07.2015 - Current
- Greeting guest
- Answering phone or mails
- Cashiering including foreign currency
- Handle guest queries and complaints
- Take feedback from the guest
- Wedding coordinator
- Provide hotel information
- Check in formalities
- Knowledgeable in Opera
- High Ethical Standard.
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
Customer Service & Coach
Euro CRM
11.2011 - 02.2014
- Provided coaching and feedback to customer service representatives on a daily basis.
- Developed strategies to improve customer service performance.
- Conducted one-on-one sessions with customer service agents to review job duties and responsibilities.
Data Entry
Firstel BPO
02.2011 - 10.2011
- Reviewed discrepancies in data received and identified potential issues or errors.
- Resolved inconsistencies in information and compiled data into specified format for entry.
Teleagent Customer Service
Infinity BPO
01.2010 - 01.2011
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
Education
NC 3 -
Ecole Hoteliere
English, French, Mathematic, Biology, Chemistry, Physic, English Literature, French Literature
Adventist College
Skills
- Computer Literate
- Good communication skills
- Organizational Ability
- Ability to work under pressure
- Inquiry response
- Oral and writing communication
- Hotel information
- Room assignment
- Front Desk Operations
- Administrative tasks
- Staff Supervision
- Staff Training and Development
- Property Management Systems
- Complaint Handling
- Call center experience
- Customer Response
- Customer service background
Affiliations
- Spending time with family specially my daughter
- cooking
- listenning music
- dancing
- gardenning
- going to seaside
- zumba
Personal Information
Age: 33
References
Mr Ravi Jangtoo, Front Office Manager -54282206
Languages
- French
- English
Accomplishments
- The Spirit to serve from Marriott Groups
- Top upseller (in gauge)
Languages
English
Upper Intermediate
B2
French
Proficient
C2
Driving Licence
- Yes
Timeline
Front Office Supervisor
The Westin Turtle Bay Resort & SPA
07.2015 - Current
Customer Service & Coach
Euro CRM
11.2011 - 02.2014
Data Entry
Firstel BPO
02.2011 - 10.2011
Teleagent Customer Service
Infinity BPO
01.2010 - 01.2011
NC 3 -
Ecole Hoteliere
English, French, Mathematic, Biology, Chemistry, Physic, English Literature, French Literature
Adventist College