Joane Francisque
Sir Winston Churchill, Ville Noire, Mahebourg
Summary
Dynamic professional with a proven track record in debt recovery and client communication, honed at Iqera. Excelled in reducing overdue debt and enhancing customer satisfaction through empathetic dispute resolution. Skilled in credit control procedures and adaptability, achieving significant improvements in financial health and customer loyalty.
Overview
7
7
years of professional experience
Work History
Credit Controller
Iqera
11.2023 - 08.2024
- Supported sales teams by providing accurate credit information for new and existing customers.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
Teleagent
Digibay LTD
06.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Allianz Services
11.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Front Office Receptionist
Southern Cross Hotel
06.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Salesperson
Fashion Heights
10.2017 - 01.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
Education
Accounting
Loreto College
Bambous VirieuxSales And Customer Service
Talent Lab
PalmaSkills
- Debt recovery expertise
- Client confidentiality practices
- Document management
- Credit control procedures
- Active listening
- Adaptability and problem solving
Timeline
Credit Controller
Iqera
11.2023 - 08.2024
Teleagent
Digibay LTD
06.2022 - 07.2023
Customer Service Representative
Allianz Services
11.2020 - 06.2022
Front Office Receptionist
Southern Cross Hotel
06.2019 - 11.2019
Salesperson
Fashion Heights
10.2017 - 01.2018
Accounting
Loreto College
Sales And Customer Service
Talent Lab
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