Jihaan Varsally
44, Avenue Dr Ross, Quatre Bornes,Plaines Wilhems
Summary
Skilled Client Executive enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organizational, and prioritization skills developed over several years in the field. Successful customer service agent with 8+ years of experience.
Overview
9
9
years of professional experience
Work History
Associate Executive
Apex Financial Services (Mauritius) Ltd
Ebène, Plaines Wilhems
07.2022 - Current
- Engage in extensive liaising with clients to cater for their tailor-made requests.
- Assist clients in investment, execution of agreements and auditing of financial statements.
- Act as a medium between the clients and the different organisations such as bank and financial authorities.
- Provide client deliverables on a timely basis and cater for any client feedbacks.
- Created and maintained relationships with key stakeholders.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Customer Service Representative
Box and Design Co Ltd
Quatre Bornes, Plaines Wilhems
01.2016 - 07.2022
- Extensive liaising with clients in respect of products delivered.
- Regular meetings with clients to ensure customer satisfaction.
- Assist clients in choosing the right products as per their needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Alliance Française - Terminal - Languages
Alliance Francaise
12-2014
Association of Chartered Certified Accountants - Accounting And Finance
London College of Accountancy
Skills
- Financial administration
- Networking
- Sales expertise
- Team player
- Team building and collaboration
- Customer-oriented
- Poised under pressure
- Effective communication skills
- Well organised
- Details-orientated
- Meticulous attention to tasks and projects
- People friendly
- Cultural sensibility
- Strong decision making skills
- Conflict resolution
Languages
English, French, Creole
First Language
Urdu
Beginner
A1
Hindi
Beginner
A1
Timeline
Associate Executive
Apex Financial Services (Mauritius) Ltd
07.2022 - Current
Customer Service Representative
Box and Design Co Ltd
01.2016 - 07.2022
Alliance Française - Terminal - Languages
Alliance Francaise
Association of Chartered Certified Accountants - Accounting And Finance
London College of Accountancy
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