Summary
Overview
Work History
Education
Skills
Painting, Hand-Crafting, Cooking
Languages
Certification
Timeline
Generic
Jhugroo-Tarsoo Bibi Parveza

Jhugroo-Tarsoo Bibi Parveza

IT Adminstrator
Port-Louis

Summary

Dedicated IT professional with CompTIA A+ certification and a strong commitment to delivering top-tier technical support. Seeking a challenging role as an IT Service Desk Agent to leverage my technical expertise and customer-centric approach to provide exceptional service and contribute to organizational success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

System Administrator, Finance

Cim FInance
11.2022 - Current
  • Conduct daily End of Day procedures
  • Resolve hardware and software issues
  • Provide remote and onsite support
  • Handle movement and installation of IT equipment
  • Perform software installations
  • Execute basic network cabling work
  • Troubleshoot IT-related queries
  • Manage routine system and data backups
  • Assist in basic network administration
  • Act on IT tickets, ensuring timely updates and resolutions
  • Adhere to agreed SLA's
  • Ensure efficient and timely handling of client requests
  • Handle and follow up on customer queries, complaints, and requests
  • Introduce innovative ideas for enhanced operational efficiency.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed onboarding and offboarding of employees.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.

IT Helpdesk

Cim Finance
02.2020 - 10.2022
  • Efficiently allocate tickets to appropriate IT teams
  • Utilize extensive knowledge of IT systems, infrastructure, and equipment
  • Proficiently categorize and assign incidents/requests
  • Assign SLAs based on policies and escalate as needed
  • Prioritize a customer-centric approach in all interactions
  • Foster a collaborative team environment
  • Promote a positive team attitude
  • Bridge the gap between technical IT staff and non-technical end users
  • Provide first-level support through calls and emails
  • Log incidents/requests with detailed information
  • Properly categorize, assign SLAs, and allocate tickets
  • Follow-up and escalate when required
  • Communicate incidents and urgent requests to stakeholders
  • Ensure customer satisfaction with resolutions and ticket closure
  • Generate statistical reports on IT ticketing
  • Provide business insights based on observed trends
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided basic end-user troubleshooting and desktop support.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.

PhotoLab Technician /Shop Assistant

IBL
08.2005 - 11.2010
  • Efficiently managed receiving, unpacking, and organizing shipments
  • Assisted customers in finding services
  • Coordinated projects and deadlines for the photography team
  • Reviewed, edited, and improved photos
  • Processed customer payments at the checkout point/till.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Developed and processed film and picture CDs and restored photos using [Software].
  • Utilized [Software]to perform photo editing, retouching and restoration.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Converted motionless photographs and motion picture film to CDs and DVDs.
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Provided high level of assistance to customers regarding special photo projects.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.

Education

No Degree - Information Technology

Wisdom In Tech
Quatre-Bornes

Skills

  • Skills (Technical):
  • Proficiency in Windows and Linux (Basic)
  • Expertise in Network Trouble-Shooting
  • Knowledge of Back-up and Disaster Recovery
  • IT Support Skills
  • Cybersecurity Awareness
  • Strong Problem-solving and Technical Trouble-Shooting Abilities
  • Effective Multitasking
  • Familiarity with Regulatory Compliance
  • Skills (Soft Skills):
  • Excellent Customer Service Skills
  • Strong Communication Abilities
  • Active Team Player
  • Ethical and Professional Conduct
  • Eagerness to Learn and Adaptability
  • Effective Time Management
  • Strong Interpersonal Skills

Painting, Hand-Crafting, Cooking

Art is an expression of my thoughts and feelings using creativity and skill .

I create art with the hope that others can relate to it or find it intriguing or entertaining.

Languages

Creole
Native language
English
Intermediate
B1
French
Upper intermediate
B2
Urdu
Elementary
A2

Certification

Have enrolled for the Percipio Digital Badge at CIM Finance for several IT related modules

Timeline

System Administrator, Finance

Cim FInance
11.2022 - Current

IT Helpdesk

Cim Finance
02.2020 - 10.2022

PhotoLab Technician /Shop Assistant

IBL
08.2005 - 11.2010

No Degree - Information Technology

Wisdom In Tech

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Jhugroo-Tarsoo Bibi ParvezaIT Adminstrator