Jevynia Erigadoo
Curepipe,Mauritius
Summary
Despite lacking direct experience in this field, my determination, analytical mindset, and commitment to professional growth set me apart. I'm eager to leverage my transferable skills, such as my problem solving skills, to quickly become an asset to your team. As an expert translator and fast learner, my aim is to provide high-quality work.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Membership Customer Success Intern
ECOVADIS
Ebene , Mauritius
05.2023 - Current
Tasks involved :
• SEN Knowledge Management project
• Calculate ARR (weekly)
• Translate Webinar reports
• PMA (Productboard features/ insights)
• Premium gift activation
• Create new user on Backoffice
• Link subsidiaries
• Doc Collection (P1)
• Send NPS Feedback (weekly)
• Create cases on Salesforce
• Qualify cases
• Access platform
• Scope change
• Create cases to send requests to deactivate dunning and assign credits to subsidiaries
Customer Support Associate
CONVERGYS (MAURITIUS) LTD
01.2019 - 03.2019
• Communication skills - active listening, clear verbal communication, and written communication skills.
• Customer service skills - empathy, patience, and the ability to handle difficult customers or situations calmly and professionally.
• Problem solving skills - analyze problems quickly and find appropriate solutions.
• Time management skills - handle multiple tasks simultaneously
Assistant
SIK YEN LTD
01.2017 - 05.2017
• Interacting with clients and helping.
Education
Bachelor of Arts - BA French with Translation Studies
UNIVERSITY OF MAURITIUS
08.2019 - 12.2023
Skills
Active listener
Administrative tasks
Outstanding communication skills
Strong Academic Record
Languages
French, English and Creole
Advanced
Volunteer Experience
• MIDLANDS GOVT SCHOOL
Creation and Conception of a Science laboratory, Minigym, Library and Aire de jeu
• WASTE COLLECTION AND ASSISTANCE FOR STRAY ANIMALS
• ECOVADIS
Service work - LIZIE DAN LAMAIN
Hobbies
• Going to the Gym
• Spending time with my pets
• Reading books about self development / personal growth
• Going on adventures
Timeline
Membership Customer Success Intern
ECOVADIS
05.2023 - Current
Bachelor of Arts - BA French with Translation Studies
UNIVERSITY OF MAURITIUS
08.2019 - 12.2023
Customer Support Associate
CONVERGYS (MAURITIUS) LTD
01.2019 - 03.2019
Assistant
SIK YEN LTD
01.2017 - 05.2017
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