Jevin Goparlen Veerasamy

• Lead and perform all front desk duties, including pre-arrival, check-ins, checkouts, reservations, incoming and outgoing calls, messages, and special requests.
• Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
• Monitored guest check-in and check-out procedures.
• Developed administrative team to support corporate growth and objectives.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Ensures all necessary reports and forms are completed daily.
• Possesses and maintains a thorough knowledge of hotel services, facilities, policies, room rates, and the area's attractions.
• Oversaw CRM updates and backups, report generation, and creation of last minutes booking
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Created and optimized employee schedules for shift coverage.
• Coordinated room assignments, taking into account guest preferences and special requests.
• Coordinated with other departments to ensure smooth operations.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Kept close eye on front desk to promptly address and resolve issues.
• Resolved customer complaints in a timely manner.
• Analyzed financial data to ensure maximum profitability for the hotel.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Departmental Trainer: assessed daily operational needs of the front desk team, including staffing requirements, supplies ordering, and maintenance requests, thus ensuring the smooth running of all processes involved.
• Reviewing and creating of new SOP and LSOP
• Coverage of the Night Auditor, Assistant Front Office Manager, and Duty Manager when needed to ensure daily smooth operation.
• Analyzed data to identify areas for improvement in operational efficiency.
• Supervised front office staff, including hiring and training new employees.
• Assisted with budgeting and forecasting activities for the department to ensure KPI's are being met

• Researched current trends in digital marketing to stay up-to-date with industry developments.
• Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
• Maintained and updated the company website with fresh content.
• Assisted with the preparation and budget tracking of marketing plans.
• Organized photo shoots related to product launches or special promotions when necessary.
• Conducted market research to identify potential customer segments and target markets.
• Managed inventory of marketing materials, ensuring availability for sales team.
• Assisted in organizing promotional event.
• Edited videos & Photos for use in advertising campaigns
• Managed social media accounts, increasing follower engagement.
• Supported the marketing , Sales and Admin team in daily administrative tasks.

• Sustainability project: Removal of signal usage of plastic in all the departments.
• Monitored operations, and reviewed records and metrics to understand the materials used.
• Building strong professional relationships with suppliers
• Managing budget and cost of newly implemented project
• Set specific goals for projects to measure progress and evaluate end results.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Facilitated training sessions with all Head of Department and General Manager for the approval of the project implemented in each department
• Organized suppliers meetings to provide project updates.
• Worked effectively in team environments to make the workplace more productive.

• Tracked sales performance metrics to identify trends in market place.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Reviewing Sales Contracts
• Building Professional Relationships with Tour Operators.r
• Assisting the Sales team by organizing the Global Appreciation Week for Marriott Mauritius ( All 3 Properties)
• Building of financial year project 2018-2019 in term of investing through DMC’s
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• Adhered to company initiatives and achieved established goals.
• Cleaned shelves, counters and tables to maintain organized store.
• Bagged or packaged purchases and wrapped gifts.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Front Office:

• Greetings of guest check-in and check-out
• Telephone operator: Managing of switchboard
• Performing hotel visits.
• Cashiering
• Handling and assisting guest complaints.
• Organizing excursions for guest
• Acting of Supervisor
• Bellboy

Housekeeping:

• Room attendant

• Public Area

• Laundry attendant

• Minibar attendant

• Housekeeping Supervisor

• Housekeeping Coordinator

Managerial Level “ Housekeeper & Assistant

Housekeeper”

• Working closely with both of the Managers

• Reviewing of the Standard of Procedures

• Planning of roster for all the staff (Assisted by the housekeeper)

• Handling of staff complaints

• Checking & Reviewing of inventories

• Delegated tasks to supervisors

• Organizing daily planning for Room attendant

• Organizing Events for Room attendants (Towel decoration event)

• Trained other students (Institut Escoffier, 2nd Batch).

Food & Beverages:

• Bar Waiter

• Barman (Assisted by the Barman)

• Reviewing of inventories

• Restaurant Waiter

• Room Service

• Restaurant Supervisor

Kitchen and Pastry:

• Cold Kitchen

• Hot Kitchen

• Pastry

• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Assisted with the onboarding of new employees by providing orientation information and support.
• Greeted customers, answered general questions and directed to appropriate locations.
• Performing of Check in and Check out
• Prepared welcome packages for Pre- Arrivals
• Organized travel arrangements for guest including Trips and Rental of cars
• Identified needs of customers promptly and efficiently.

• Trained of other people: employees or students on intern (École Hôtelière Sir Gaetan Duval & Vatel Students)