Jessica Auckbaraullee
Curepipe
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
MUA
Port Louis
12.2023 - Current
- Assist in the development of operational strategies to ensure efficient and productive operations.
- Approved payments.
- Approved Total Loss offers.
- Negotiate with Third-Party Insurers with regards to Recoveries.
- Provide guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conduct regular performance reviews for employees to identify areas of improvement.
- Coordinate with other departments to ensure smooth flow of operations.
- Manage customer service inquiries and complaints in a timely manner.
- Resolve conflicts between team members in an effective manner.
- Maintain up-to-date knowledge of company products and services.
- Organise training sessions for new hires to familiarize them with the workplace environment.
- Collaborate with management on developing strategic plans for achieving business goals.
- Communicate regularly with customers to gain insights into their needs.
- Serve as a liaison between staff members and management personnel.
- Identify cost-saving measures that could be implemented without compromising quality standards.
- Recruit and train new employees to meet job requirements.
- Review completed work to verify consistency, quality and conformance.
- Interview prospective employees and provided input to HR on hiring decisions.
- Plan and lead team meetings to review business results and communicate new and ongoing priorities.
- Organise team activities to build camaraderie and foster pleasant workplace culture.
- Propose modifications to project plans.
- Implemente new procedures or systems to improve efficiency within the organization.
Team Leader
MUA
Port Louis
01.2018 - 11.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established procedures.
- Approved payments.
- Approved Total Loss offers.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained positive working relationship with fellow staff and management.
Motor Claims Handler
MUA
Port Louis
01.2016 - 12.2017
- Assisted customers in filing new insurance claims accurately and efficiently.
- Investigated and analysed facts about insurance claim cases.
- Examined policy provisions in order to determine coverage eligibility.
- Negotiated settlements with claimants on behalf of the company.
- Advised customers on the status of their claims throughout the process.
- Monitored progress of pending claims and resolved any delays in a timely manner.
- Resolved customer complaints by providing accurate information and appropriate solutions.
- Collaborated with other departments to ensure accurate payment of valid claims.
- Worked closely with other Insurance Companies, Broker, repairers, motor surveyors and car rental companies.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed and approved payments.
- Reviewed and evaluated customer claims for accuracy and completeness.
Customer Service Representative
MUA
Port Louis
06.2014 - 12.2015
- Answered customer inquiries and provided accurate information regarding status of motor claims.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers to report accident.
- Performed administrative tasks such as filing paperwork, updating databases and preparing letters.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Back Office Assistant
MUA
Port Louis
02.2014 - 05.2014
- Assisted with the daily operations of the back office by organising, filing and distributing documents.
- Managed back office workflow processes including document preparation, scanning and archiving activities.
- Registered claims on the system.
- Answered work phones and routed correspondence to correct parties.
Administrative Clerk
Leal & Company Ltd
Pailles
02.2012 - 08.2012
- Managed daily office operations and managing incoming calls.
- Prepared and processed documents such as invoices, memos and correspondence.
- Organised and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
Education
Diploma in Insurance -
Chartered Insurance Institute
UK01-2023
Certificate in Insurance -
Chartered Insurance Institute
UK01-2017
Certificate in Mathematics -
University Of Technology Mauritius
La Tour Koenig01-2013
Higher School Certificate -
Notre Dame College
Curepipe01-2010
Skills
- Recruiting and interviewing
- Operations Management
- Negotiation
- Staff Management
- Cost Control
- Claims monitoring
- Employee Performance Evaluations
- Task Delegation
Languages
French
First Language
English
Proficient (C2)
C2
Mauritian Creole
Proficient (C2)
C2
Timeline
Assistant Manager
MUA
12.2023 - Current
Team Leader
MUA
01.2018 - 11.2023
Motor Claims Handler
MUA
01.2016 - 12.2017
Customer Service Representative
MUA
06.2014 - 12.2015
Back Office Assistant
MUA
02.2014 - 05.2014
Administrative Clerk
Leal & Company Ltd
02.2012 - 08.2012
Diploma in Insurance -
Chartered Insurance Institute
Certificate in Insurance -
Chartered Insurance Institute
Certificate in Mathematics -
University Of Technology Mauritius
Higher School Certificate -
Notre Dame College
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