Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
Generic

Jeremie Arthur

Phoenix,AZ

Summary

Dynamic professional with a proven track record at Sunset Boutique Hotel, excelling in guest relations and event planning. Skilled in Adobe Photoshop and adept at elevating guest experiences, evidenced by a significant 10% improvement in satisfaction scores. Specializes in managing high-profile events and leading teams to exceed service standards.

Overview

4
4
years of professional experience

Work History

Guest Relations Supervisor

Sunset Boutique Hotel
New York
03.2021 - 12.2022
  • Supervised and trained a team of 5 guest relations staff, ensuring excellent guest service standards were upheld
  • Managed guest concerns and complaints, working to resolve issues in a timely and effective manner, which led to a 10% improvement in guest satisfaction scores
  • Successfully managed VIP guest services for high-profile events, contributing to a 10% increase in revenue from premium bookings

Guest Relations Intern

Grandview Hotel & Resort
New York
06.2020 - 02.2021
  • Helped organize special events, including corporate meetings and weddings, ensuring guest satisfaction and smooth execution
  • Communicated directly with guests to obtain feedback on their experience, assisting in improving guest services and hotel operations
  • Enhanced the guest feedback process by introducing streamlined communication channels, improving satisfaction ratings by 12%

Front Desk Receptionist

Sunset Boutique Hotel
New York
06.2019 - 05.2020
  • Managed guest check-ins and check-outs efficiently while maintaining a welcoming environment
  • Processed payments, handled reservations, and managed special requests
  • Managed guest complaints, offering solutions to enhance their stay

Event Coordinator Assistant

Dream Event Planning
New York
07.2018 - 05.2019
  • Assisted in planning and coordinating events, such as corporate conferences, weddings, and social gatherings
  • Maintained schedules for events, liaised with vendors, and ensured the event ran according to plan
  • Worked with clients to ensure event themes and expectations were met

Education

Certificate - Graphic Design

School of Visual Arts (SVA)
New York, NY
07.2020

Certificate - Event Management

New York University (NYU)
10.2019

Bachelor’s Degree - Hospitality Management

Cornell University
Ithaca, NY
05.2018

Skills

  • Adobe Photoshop
  • Adobe Illustrator
  • Blender
  • Digital invitations
  • Promotional content
  • Account management
  • 3D Event Layouts
  • Microsoft Office Suite
  • Google Workspace
  • Guest Relations
  • Event Planning
  • Sales and upselling

Accomplishments

  • Music Event Coordinator, University of New York, 09/01/21, 05/01/23, Organized and promoted music events on campus, including concerts and open mic nights, attracting over 200 attendees per event.
  • Graphic designer for the NBA, 2020-2022, Responsible for branding materials, promotional assets, and digital graphics since 2018.
  • DJ and Event Host – Student Party Planning Committee, University of New York, 09/01/18, 05/01/20, Hosted and DJ’d various student parties and events, managing music playlists, coordinating event themes, and ensuring high-energy atmospheres.

Hobbies and Interests

  • Sustainability: Advocating for eco-friendly practices in hospitality and event planning.
  • Photography: Capturing moments at events to enhance branding and guest engagement.
  • Fitness & Wellness: Promoting a balanced lifestyle through yoga and outdoor activities.
  • Music production: writing instrumentals and beats for local artists.
  • Basketball & Soccer

Personal Information

  • Date of Birth: 03/28/97
  • Nationality: American

Languages

English
First Language
French
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1

Timeline

Guest Relations Supervisor

Sunset Boutique Hotel
03.2021 - 12.2022

Guest Relations Intern

Grandview Hotel & Resort
06.2020 - 02.2021

Front Desk Receptionist

Sunset Boutique Hotel
06.2019 - 05.2020

Event Coordinator Assistant

Dream Event Planning
07.2018 - 05.2019

Certificate - Graphic Design

School of Visual Arts (SVA)

Certificate - Event Management

New York University (NYU)

Bachelor’s Degree - Hospitality Management

Cornell University
Jeremie Arthur