NANDITA MONOHUR
Mahebourg
Summary
Dynamic customer service professional with a proven track record at Mauritius Dutyfree Paradise Company Limited, excelling in complaint resolution and relationship building. Skilled in data entry and critical thinking, I enhanced customer satisfaction through effective problem resolution, contributing to increased loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mauritius Dutyfree Paradise Company Limited
09.2024 - Current
- Assisted customers with inquiries and provided information on products and services
- Resolved customer complaints efficiently, ensuring satisfaction and retention
- Maintained accurate records of customer interactions in CRM software
- Collaborated with team members to improve service delivery processes
- Adapted quickly to new systems and procedures during training sessions
- Provided support in executing daily operational tasks to enhance workflow efficiency
- Learned company policies and procedures to deliver consistent service quality
- Engaged with customers through multiple channels, including phone, email, and chat
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Secretary
K.Nepaulsing Ltd
01.2021 - 11.2024
- Maintained accurate records and filing systems, ensuring easy access to vital documents.
- Managed scheduling and coordination of meetings for executives, optimizing time management.
- Responded to inquiries via phone and email, providing exceptional customer service support.
- Streamlined office processes by implementing digital tools, improving overall workflow efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Accounts Clerk
Group De Beau Vallon Limited(Preskil Hotel)
05.2024 - 09.2024
- Processed invoices and maintained accurate financial records to support accounting operations.
- Assisted in reconciling accounts, ensuring consistency and accuracy of financial data.
- Collaborated with team members to streamline clerical processes for improved efficiency.
- Managed petty cash transactions, adhering to established guidelines for accountability.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Worked with vendors and management to resolve issues quickly.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Set up and updated Excel spreadsheets to track financial data.
- Participated in cross-training initiatives to broaden knowledge base and provide backup support for other finance team members.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
Accounts Clerk
Colorado Hotel(Laguna Hotel)
03.2024 - 05.2024
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Implemented new procedures for office functions when needed.
- Provided back-up support for payroll processing, ensuring timely disbursement of employee wages while maintaining compliance with tax regulations.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Input financial data and produced reports using Software.
- Created account process manuals for facilities management accounts.
- Reconciled system accounts against bank statements.
Customer Service Representative
Colorado Hotels Ltd
02.2024 - 03.2024
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Processed transactions using point-of-sale systems, ensuring smooth checkout experiences for customers.
- Contributed to team efforts by maintaining organized displays and restocking merchandise as needed.
- Handled customer complaints professionally, achieving satisfactory resolutions to enhance customer loyalty.
Accounts Clerk
Ferme Marine De Mahebourg Limited
11.2023 - 01.2024
- Entered figures using 10-key calculator to compute data quickly.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Gathered, organized and modeled financial data.
- Streamlined account management processes by implementing efficient tracking systems and organization methods.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Tracked and documented expenses for budgetary purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Hamilton College Girls
MahebourgNo Degree - ACCA
London College of Accountancy
Ebene Nexteracom BuildingSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Product knowledge
- Team development
- Microsoft PowerPoint
- Data collection
Languages
Hindi
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Creole
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Mauritius Dutyfree Paradise Company Limited
09.2024 - Current
Accounts Clerk
Group De Beau Vallon Limited(Preskil Hotel)
05.2024 - 09.2024
Accounts Clerk
Colorado Hotel(Laguna Hotel)
03.2024 - 05.2024
Customer Service Representative
Colorado Hotels Ltd
02.2024 - 03.2024
Accounts Clerk
Ferme Marine De Mahebourg Limited
11.2023 - 01.2024
Secretary
K.Nepaulsing Ltd
01.2021 - 11.2024
High School Diploma -
Hamilton College Girls
No Degree - ACCA
London College of Accountancy