Jenny (Selvanee) Virieux
Bramsthan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Emtel Ltd
10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Administrator
Chinatamby and Co Ltd
11.2009
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Attended sales training camp and brought best practices leadership back to company.
- Discussed sales strategies and promotional plans with the management on regular basis.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Set and achieved company defined sales goals.
Clerical
TST
09.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
Sales Representative
Mc Vision Ltd
08.2010 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Data Entry Operator
Pecs Data Services Ltd
02.2010 - 08.2010
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
Data Entry Operator
Pecs Data Services Ltd/ Cepal Pharma
06.2008 - 06.2009
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Searched, extracted and interpreted information to determine correct input procedure.
- Sorted documents and maintained organized filing process.
Education
Osman Peerun Govt School
Bel Air State Secondary School
Course in Mastering Software Package - Information Technology
RRJ Technology
01.2008
Skills
- Have a good team spirit Ability to work under pressure, in a dynamic, multi-tasking environment Possess a mix experience, knowledges and skills that can definitely help you in your administrative areas Have a good customer service skills: active listening, time management
- Call Control
- Information Verification
- Case Management
- Customer Service
- Customer Complaint Resolution
- File Management
Driving License
Yes (Manual Transmission MT)
Personal Information
Gender: Female
Languages
Creole
Native language
English
Upper intermediate
B2
French
Advanced
C1
Tamil
Upper intermediate
B2
Timeline
Customer Service Agent
Emtel Ltd
10.2021
Sales Representative
Mc Vision Ltd
08.2010 - 09.2021
Data Entry Operator
Pecs Data Services Ltd
02.2010 - 08.2010
Sales Administrator
Chinatamby and Co Ltd
11.2009
Clerical
TST
09.2009
Data Entry Operator
Pecs Data Services Ltd/ Cepal Pharma
06.2008 - 06.2009
Osman Peerun Govt School
Bel Air State Secondary School
Course in Mastering Software Package - Information Technology
RRJ Technology
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