Jenny Kaliavanee Antoinette

• Keep customer contacts up to date.
• Ensure customer follow-up and loyalty.
• Participate in Opportunity reviews (or other monitoring platforms).
• Monitoring of incoming opportunities.
• Direct proposal monitoring (Mauritius, France, Italy).
• Pre-sales monitoring (Mauritius).
• Partnership management: Nintex, Efalia, Crayon, Apposite, DocuSign...
• Commercial monitoring of partner products.
• Management of renewals.
• Entering needs & positioning in boond.
• Profitability taken into account.
• Passage and/or monitoring of Sales certifications.

• Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
• Analyzed customer data to identify trends, issues, and opportunities for improvement.
• Managed customer inquiries and complaints in a professional manner.
• Researched new technologies and initiatives to improve customer experience.
• Collaborated with cross-functional teams to develop strategies for driving customer success.
• Conducted regular check-ins with clients to ensure their needs were met.

• Interact with potential and existing customers through emails, calls and meetings
• To pitch our services and values
• Create a good relationship with existing clients and new ones
• Generate qualified leads
• Create suitable quotes and process purchase orders
• Renewal of licenses for our clients
• Financial arrangement of contracts
• Prepare the proposals on the basis of templates
• Prepare the files in the case of deals intended for the french public sector
• Follow the ordering process closely
• Anticipate reminders to speed up the procedure at the customer
• Collect and process the PV and/or CRA for trigger billing
• Create invoices
• Monitor delivery platforms to identity potential business opportunities
• Written and verbal communication

• Market for the service provided by BDO IT CONSULTING
• Bringing new clients to the company
• Taking appointments for the training department and handling the client database of BDO
• Face to face meeting with clients for new services provided by one of BDO ITC's partner which is Grove, a South African Company
• Verify that the invoices are accurate and other accounting documents and records
• Prepare and despatch cheques and coordinate with the suppliers
• Supervise and assist the staffs
• Daily reporting
• Check the inventory
• Administrative tasks
• Find potential clients
• Make appointment with prospective clients
• Presentation of the product and do a demo
• Sell the products and services by calling the prospective clients
• Sell the BOX service and Mobile service

• Marketing specialist well-versed in promoting services and get contracts with clients
• Meticulous and systematic with top notch multitasking and communication strengths
• Analytical problem-solver and organized planner seeking growth-oriented position

• Company Overview: One of the world leaders in language training, especially English
• I was responsible of selling the service to companies in France
• One of the world leaders in language training, especially English

• Answered incoming calls promptly and professionally.
• Provided detailed information about products and services to customers.
• Resolved customer complaints in a timely manner.

• Developed strong working relationships with vendors to facilitate timely payments.
• Verifying the accuracy of invoices and other accounting documents or records.
  Update and maintain accounting journals, ledgers, and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable). Enter data into computer system using defined computer programs.
  Reconciles records with internal company employees and management, or external vendors or customers.
  Investigates questionable data.
  Preparing and mailing checks, and communication with vendors.

• Representing PrideMark as PR Manager, to lead clients on our new products and display, work on display setting with all the staff about coloring, fashion ideas. Check on staff, daily reports, filing, and payroll.
• Developed and implemented procedures for the efficient operation of the shop.
• Conducted regular stock takes to ensure accurate inventory records.
• Maintained high standards of customer service throughout the store.

• Identify and engage potential leads, schedule appointments, deliver compelling demonstrations and presentations, and effectively close sales.
• Generated leads through cold calling, online searches, and referrals from existing clients.
• Developed relationships with customers by providing excellent customer service.

• Identified potential customers through cold calling and database research.
• Developed relationships with customers to increase sales opportunities.
• Greeted customers in a friendly, professional manner on the phone.
• Inbound and Outbound call for Canal Plus clients. Keep clients' portfolio, chase clients to pay their bills as debt collector also.

• Inbound and Outbound calls, Sales of products for our partner Bouygues Telecom, Mobile services, and B Box.

As a telephone sales executive, I was responsible for selling the company's products and services by reaching out to prospective clients. I conducted market research to understand competitor offerings, which helped me craft compelling arguments to maximize sales.

Collaborating with a team of sales executives, I worked towards targets and strategies set by our supervisor. My daily tasks primarily involved contacting buyers, persuading them to purchase products, try our services, or schedule a visit from another sales team member.

I also contributed to training new hires in sales techniques and customer service.

• Sales and marketing specialist for Solar system, 'Panneaux Photovoltaïque'.

• Inbound and outbound calls. Keep client portfolio updated. Sell products for our partner, SFR, in France. Mobile service and SFR Box for Internet.
• Provided customer service to clients through phone and email communication.
• Developed customer relationships and ensured satisfaction with services.
• Responded promptly to customer inquiries and complaints in a professional manner.

• Waitress
• Receptionist
• Hostess