JENNIFER SAMBAT
Rose Hill,PW
Summary
Dynamic customer service professional with a proven track record at MCB, excelling in client relationship management and complaint resolution. Known for attention to detail and effective communication, I thrive in fast-paced environments, enhancing customer experiences and fostering team collaboration to drive operational success. Fluent in English and French, I bring analytical thinking to every challenge.
Overview
14
14
years of professional experience
Work History
Greeter
MCB
Ebene
07.2023 - Current
- Managed guest inquiries and directed them to appropriate departments or staff.
- Collaborated with team members to ensure smooth operational flow during busy hours.
- Monitored customer traffic and reported any issues to management promptly.
- Ensure that the daily tasks of the team are being carried out efficiently and effectively.
Customer Service Representative- CCBU & Branch
MCB
03.2017 - 06.2023
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints promptly and effectively.
- Provided product information and recommendations to enhance customer experience.
- Collaborated with team members to improve service delivery processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Teller
MCB
Rose Hill
11.2011 - 02.2017
- Processed customer transactions accurately and efficiently at financial institution.
- Balanced cash drawer daily to ensure accuracy and compliance with policies.
- Maintained confidentiality of customer information in all interactions.
- Collaborated with team members to improve service delivery and workflow.
Education
Bachelor of Arts - Business Accounting & Finance- Accredited ACCA
OPEN UNIVERSITY OF MAURITIUS
07-2020
Skills
- Client relationship management/Complaint handling
- Attention to detail
- Effective communication
- Active listening
- Team collaboration
- Fluent in English and French
- Analytical thinking
Timeline
Greeter
MCB
07.2023 - Current
Customer Service Representative- CCBU & Branch
MCB
03.2017 - 06.2023
Teller
MCB
11.2011 - 02.2017
Bachelor of Arts - Business Accounting & Finance- Accredited ACCA
OPEN UNIVERSITY OF MAURITIUS
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