Jennifer Blaise Larusee
Pointe Aux Sables
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization, supporting team objectives. Dynamic with hands-on experience in front office/customer service, demonstrating talent for navigating challenges. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Senior Guest Services Officer – Head Concierge
Royal Caribbean Cruise Company
10.2017 - 08.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Teleagent
Generosity search
01.2020 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Front Office Supervisor
Trou Aux Biches Resort and Spa Hotel
01.2016 - 10.2017
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Created, prepared, and delivered reports to various departments.
Receptionist
Trou Aux Biches Resort and Spa Hotel
09.2010 - 01.2016
- Friendly User of telephone operator board (Pabx)
- Reservations
- Cashier
- Working on Amadeus Software
- Dealing with guest about any issues
- Adopted a customer focused attitude
- Liaising with other departments upon client’s request
- Organising checking i.e
- Welcoming clients, formalities, Providing information
- Undertaking check out i.e
- Checking bills, preparing invoices in advance, taking receipt of payment by cash, credit cards, bank transfer or by cheque
- Referring our clients to other companies such as car rental, places of interest, restaurants etc
- Ensuring good follow up of pending job
- Listening or receiving complaints from different clients and react immediately or reporting to the management if necessary
- Organising daily reports for different departments in order to allow the best possible service for clients
- Delegate the work in my team
- Follow up with the team
- Report to front office manager
Trainee Receptionist and Telephone operator
Hotel Paradis
07.2009 - 07.2010
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
Cambridge School Certificate - English, Oral English, Sociology, Hinduism, French, Mathematics, Principle of account
Eden College Girls
Rose-HillNC3 TRADE CERTIFICATE - FRONT OFFICE OPERATION
Professional Development Program -
03.2015
Hotel Front Office Operations -
Beachcomber Training Academy
10.2010
Front Office Course -
Beachcomber Training Academy
07.2010
Amadeus PMS reception Module -
02.2010
Spreadsheets processing Techniques -
City and Guilds
01.2010
Skills
- Computer Literate
- Polyvalent
- Good calculating and analytical skills
- Excellent Communicating skills
- Team Spirit
- Ambitious
- Able to work under pressure
Education - Secondaryeducation
English, French, Eden College Girls Rose-Hill, 3, 2, 7, 7, 3, 7, 8, NC3 TRADE CERTIFICATE FRONT OFFICE OPERATION, MQA Registered PROFESSIONAL DEVELOPMENT PROGRAM, MQA Registered SHAPE YOUR WORKPLACE
Telephone
58131014
Personal Qualifications
- Front Office Course for National Apprenticeship system, Beachcomber Training Academy, 07/01/09, 07/31/10
- Spreadsheets processing Techniques -Essential, City and Guilds, 01/01/10, 01/31/10
- Amadeus PMS reception Module, 02/01/10, 02/28/10
- Hotel Front Office Operations, Beachcomber Training Academy, 10/01/10, 10/31/10
- Professional Development Program, 03/01/15, 03/31/15
Personal Information
- Date of Birth: 03/27/88
- Gender: Female
- Nationality: Mauritian
Timeline
Teleagent
Generosity search
01.2020 - 01.2020
Senior Guest Services Officer – Head Concierge
Royal Caribbean Cruise Company
10.2017 - 08.2024
Front Office Supervisor
Trou Aux Biches Resort and Spa Hotel
01.2016 - 10.2017
Receptionist
Trou Aux Biches Resort and Spa Hotel
09.2010 - 01.2016
Trainee Receptionist and Telephone operator
Hotel Paradis
07.2009 - 07.2010
Cambridge School Certificate - English, Oral English, Sociology, Hinduism, French, Mathematics, Principle of account
Eden College Girls
NC3 TRADE CERTIFICATE - FRONT OFFICE OPERATION
Professional Development Program -
Hotel Front Office Operations -
Beachcomber Training Academy
Front Office Course -
Beachcomber Training Academy
Amadeus PMS reception Module -
Spreadsheets processing Techniques -
City and Guilds
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