Jemima Mattapullut
Quatre Bornes,PW
Summary
Patient and dedicated educator, skilled at developing and promoting interactive learning within group environment. Experienced working with children and teenagers from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
10
10
years of professional experience
Work History
ESL Teacher
Pass Teacher
10.2022 - Current
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Customer Support
Vdesk Limited
10.2019 - Current
- Updated and maintained current customer support database.
- Monitored inbound calls to provide quality customer support.
- Provided exceptional customer support after completing installation projects.
- Strengthened client relationships with regular communication and attentive customer support.
- Provided exceptional customer support, resolving issues promptly and professionally.
Tele and Back Office Operator
Allianz Worldwide Partners
01.2017 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Shop Assistant (Roxy, DC, Quicksilver)
Exotic Group
06.2014 - 12.2016
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Mohun Parsad Jugdambi SSS
Goodlands, MauritiusPost Graduate Certificate in Education (PGCE) - English
Mauritius Institute of Education
Reduit, Mauritius06.2025
Bachelor of Arts - English
Open University of Mauritius
Reduit 11.2023
Skills
- Empathy and patience
- Student assessment
- Teaching English
- Classroom Management
- Technology Integration
- Lesson Planning
- Communicative Approach
- Cooperative Learning
- Vocabulary Enrichment
- Blended Learning
Timeline
ESL Teacher
Pass Teacher
10.2022 - Current
Customer Support
Vdesk Limited
10.2019 - Current
Tele and Back Office Operator
Allianz Worldwide Partners
01.2017 - 10.2019
Retail Shop Assistant (Roxy, DC, Quicksilver)
Exotic Group
06.2014 - 12.2016
Mohun Parsad Jugdambi SSS
Post Graduate Certificate in Education (PGCE) - English
Mauritius Institute of Education
Bachelor of Arts - English
Open University of Mauritius
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