Jeffry's Olivier Codère
Port Louis,Mauritius
Summary
Experienced IT professional with a strong foundation in Support in the IT field, server administration, asset management, and ITIL formation. Proficient in troubleshooting internet and email issues, with expertise in Microsoft Office Suite, VMware, Linux OS, and wireless networking. Adept at providing virtual ICT support and demonstrating empathic listening skills. Career goal: to leverage technical skills and empathetic communication to enhance IT support services.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Service desk N2
OMTDS
Ebene, Mauritius
2023.06 - Current
- Improved customer satisfaction by providing effective service desk support.
- Facilitated software updates to improve system performance.
- Utilised advanced technical knowledge for efficient problem-solving.
- Established clear communication channels between end users and IT department, ensuring smooth operations.
- Maintained documentation with accurate service desk procedures and policies.
- Ensured data protection compliance during all service desk operations,.
- Liaised closely with other IT teams to resolve complex issues efficiently.
- Troubleshot operating systems, hardware and software problems to identify root causes.
IT support assistant
Harel Mallac
Pailles, Moka District
2005.07 - 2023.05
- Coordinated with vendors for equipment procurement, ensuring cost-effective solutions.
- Handled the migration of data during system upgrades smoothly.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Contributed to business continuity plans, safeguarding vital data.
- Assisted in new software implementation projects, resulting in improved productivity.
- Participated in software testing activities to ensure quality outcomes.
- Oversaw inventory of IT assets, maintaining accurate records.
- Conducted staff training sessions, enhancing overall IT literacy within the company.
- Resolved hardware malfunctions to prevent work disruption.
- Enhanced network security with the installation of updated antivirus software.
IT Support Assistant Freelance
CABR Tourism
Mon Choisy , Mauritius
2019 - 2021
- Improved system efficiency by conducting regular software updates and patches.
- Enhanced network security with the installation of updated antivirus software.
- Assisted in new software implementation projects, resulting in improved productivity.
- Oversaw inventory of IT assets, maintaining accurate records.
Education
Scottish Qualifications Certificate - Leadership and Communication
BRADFORD INSTITUDE OF HOSPITALITY AND BUSINESS
MAURITIUS 2023.01 - 2023.02
Qualifications Certificate - Window 10 S Technical Scenarios
Lenovo Global Product Education
EMEA , South Africa 2017.01 - 2018.02
Qualifications Certificate - COMPTIA A+
The Professional Learning Centre
Port Louis District 2017.02 - 2017.08
Qualifications Certificate - LEVEL1/LEVEL2 Nokia Certificate
NOKIA MNE Regional Training Center
Dubai, United Arab Emirates 2008.01 - 2008.02
Qualifications Certificate - Dynamic Customer Care
HM Training Institute
Port Louis, Mauritius 2007.03 - 2007.07
Qualifications Certificate - Electrostatic Awareness EN 61340-5-1/2
ARMEKA ENGINEERING Oy
Johannesburg, South Africa 2006.03 - 2006.04
Qualifications Certificate - SE Mobile Communication E-Learning Courses
HM Technologies Ltd,
Port Louis, Mauritius 2006.08 - 2006.10
Qualifications Certificate - Motorola EMEA Industrial Electronic Solution Sector
Motorola EMEA Technical Education Center
Johannesburg, South Africa 2004.02 - 2004.09
Qualifications Certificate - Networking, Hardware & Software Configuration
HM Training Institute
Port Louis, Mauritius 2003.02 - 2003.09
Diploma of Higher Education - Brevet Professional
Polytechnic St-Gabriel
Port Louis, Mauritius 2000.01 - 2002.12
SC - Education
Trinity's College
port louis, MauritiusSkills
- Server administration basics
- Asset management awareness
- ITIL foundation learning
- Empathic listening
- Internet and email troubleshooting
- Microsoft Office Suite expertise
- Vmware
- Linux OS
- Wireless networking
- Virtual ICT support
Languages
French
Fluent
English
Fluent
Affiliations
- New technologies and services
Certification
Private Car Licence
Timeline
Service desk N2
OMTDS
2023.06 - Current
Scottish Qualifications Certificate - Leadership and Communication
BRADFORD INSTITUDE OF HOSPITALITY AND BUSINESS
2023.01 - 2023.02
IT Support Assistant Freelance
CABR Tourism
2019 - 2021
Qualifications Certificate - COMPTIA A+
The Professional Learning Centre
2017.02 - 2017.08
Qualifications Certificate - Window 10 S Technical Scenarios
Lenovo Global Product Education
2017.01 - 2018.02
Qualifications Certificate - LEVEL1/LEVEL2 Nokia Certificate
NOKIA MNE Regional Training Center
2008.01 - 2008.02
Qualifications Certificate - Dynamic Customer Care
HM Training Institute
2007.03 - 2007.07
Qualifications Certificate - SE Mobile Communication E-Learning Courses
HM Technologies Ltd,
2006.08 - 2006.10
Qualifications Certificate - Electrostatic Awareness EN 61340-5-1/2
ARMEKA ENGINEERING Oy
2006.03 - 2006.04
IT support assistant
Harel Mallac
2005.07 - 2023.05
Qualifications Certificate - Motorola EMEA Industrial Electronic Solution Sector
Motorola EMEA Technical Education Center
2004.02 - 2004.09
Qualifications Certificate - Networking, Hardware & Software Configuration
HM Training Institute
2003.02 - 2003.09
Diploma of Higher Education - Brevet Professional
Polytechnic St-Gabriel
2000.01 - 2002.12
SC - Education
Trinity's College