Jeelanee Ashfaq Hussein Bukreedun
Terre Rouge
Summary
Seasoned Product Owner and Fraud detection specialist with a proven track record in the banking sector, specializing in fraud prevention and cards. Excelled in enhancing card product lifecycles and leading cross-functional teams, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in transaction monitoring and fraud detection, ensuring minimal financial loss.
Overview
12
12
years of professional experience
Work History
Product Owner - Payments Solutions/Cards
SBM Bank Mauritius
01.2022 - Current
- Establish and review product vision and manage the product road map
- Manage and enhance card product lifecycle by proposing new ideas, new product development and enhancement
- Provide support and training to branches and & other departments on card products
- Monitor and supervise Card Product officers
- Monitor card sales figures and liaise with Retail team to take remedial actions
- Research, understand, evaluate and propose potential solutions to address business user requirements and evaluate impact on existing system and environment
- Collaborate with marketing and communication team to propose new campaigns and design communication strategies to reach maximum number of cardholders
- Onboard new and manage existing partners for joint marketing campaign, Merchant Discount Programs and other related marketing and communication activities
- Assist in testing as and when required
- Prepare, share, explain and update test scenarios/scripts before implementation
- Develop and review card issuing procedures & guidelines across various units in the bank
- Regularly review SBM website for cards products
- Liaise with AML, Risk & Compliance team on card related activities
- Perform analytics on the sales figures and report directly to the Cards Lead
Compliance Analyst
Payment Options International Ltd
06.2021 - 12.2021
- Overview the risk team in transaction monitoring, name screening against PEP and Sanctions lists, Adverse Media, and Google checks
- Overview all transactions monitoring at Payment Options Group and report any suspicious activities to MLRO
- Assist in drafting relevant policies or manuals for transaction monitoring
- Responsible for training of new staffs in the fraud monitoring team
- Conduct KYC assessment on clients to compile the list of KYC status of clients’ due diligence
- Maintain documentation of compliance activities, such as complaints received or investigation outcome
- Conduct the internal investigation of compliance issues if any and provide support in other compliance related matters
- Ensure false positive alerts are promptly closed and the potential positive alerts are escalated to the MLRO through Internal Disclosure
- Assist in responding to both internal and external compliance queries daily
- Assist the MLRO in reviewing suspicious activities and draft STR to FIU
Fraud and Payments Executive
SRG SERVICES LTD, Part of RANK GROUP
01.2021 - 05.2021
- Review new and existing accounts for fraud in relation to system alerts and tickets, escalating observation as appropriate to KYC & On-boarding Manager
- Mitigate fraud- Detecting financial crime activities and prevent money laundering on customer’s account
- Perform excellent customer service to customers
- Perform on-going KYC, AML checks, Customer due diligence (CDD) and enhance due diligence (EDD) on customers
- Perform transaction monitoring on deposits and ensures qualitative monitoring high risk customers and make establishment of Source of funds
- Performing Adverse Media and Google checks before on-boarding customers
- Screening against PEP and Sanctions lists
- Investigate on suspicious activities, prepare STR and report to MLRO
- Validate customers by gathering all KYC documents and in line with procedures
- Raising awareness on critical Financial Crime-related matters, in particular the identification and reporting of unusual/suspicious transactions and activity
- Omni-channel fraud screening and approve Credit/Debit Card and E-Wallet withdrawals
- Initial review of missing payments queries, escalating when it is not user error/ARN related
- Assisting with ad-hoc fraud queries or department requirements
Fraud Monitoring Agent
The Mauritius Commercial Bank Limited (MCB)
10.2015 - 01.2021
- Detect fraudulent activities as well as collect fraud information from Card Associations and perform follow up with Account Executives/ Cardholders and Merchants for appropriate actions
- Monitor Issuer & Acquirer alerts on Real- time card Banking System and Fraud Rules modeling
- Provide Customer service assistance to cardholder and respond to their queries/complaints by mail or phone
- Handling complaints from customers with regards to fraudulent transactions
- Maintain a clear log of shift activities and assist in the compilation of fraud files for effective follow up
- Report various fraud issues to Cards Associations and escalate promptly any serious fraud cases for appropriate actions
- Detect fraudulent activities on merchant POS account to prevent Money Laundering and take appropriate actions
- Regular contact with Visa, MasterCard and American Express concerning compromise cards
- Assist the Risk / Compliance Team in the various tasks and carry out any assigned administrative tasks on a prompt and timely basis
- Verify that all relevant rules, regulations, procedures, and standards of best working practice are always respected
Proactive Risk Management Officer
SBM BANK (Mauritius) Limited
10.2012 - 09.2015
- Monitor Issuer & Acquirer transactions alerts on Card Banking System
- Detect fraudulent activities on Cards and perform follow up with cardholders for appropriate actions
- Detect fraudulent activities on merchant’s account to prevent Money Laundering and take appropriate actions
- Seek confirmation with cardholders following transactions being approved/declined on their cards daily
- Provide after-hour Customer Service Support related to Cards & Internet Banking Issues
- Provide after-hour Customer service support to both Private and Business Banking Clients
- Provide after-hour support to E-commerce partners
- Handling of Complaints from bank customers and merchants
- Provide local Merchant (POS) Support
- Perform 1st level troubleshooting of problems and escalate with internal team as required
- Liaise with Risk Management & Chargeback team when identifying suspicious transactions daily
- Provide feedback regarding overall customer satisfaction and any system anomaly
- Regular contact with Visa and MasterCard concerning compromise cards
- Generate Risk Reports on POS Local Merchant to detect money laundering activities
- Raise awareness in case of any suspicious trend of online and local suspicious pattern of transactions
Education
Certificate - Fraud
International Compliance Association (ICA)
11-2024
Certificate - Anti Money Laundering and Know Your Customer
International Compliance Association (ICA)
11-2024
Certificate - Sanctions
International Compliance Association (ICA)
11-2024
Certificate - Anti Bribery and Corruption
International Compliance Association (ICA)
10-2024
BSc (Hons) - Management, General
University of Technology
Mauritius10-2023
Certified Information Systems Risk and Compliance Professional (CISRCP) -
International Association of Risk And Compliance Professionals (IARCP)
03-2017
Certified Risk and Compliance Management Professional (CRCMP) -
International Association of Risk And Compliance Professionals (IARCP)
05-2016
Diploma - Project Management
ALISON Institute
05-2016
Diploma - Operations Management
ALISON Institute
04-2012
Skills
- Know Your Customer
- Customer due diligence
- Enhanced due diligence
- Fraud and loss prevention
- Fraud analytics
- Fraud investigation
- Fraud detection techniques
- Transaction monitoring
- Transaction analysis
- Pattern and fraud detection
- Financial crime prevention
- Procedure review
- Effective communication
- Competitive analysis
- Critical thinking
- Product vision and strategy
- Portfolio management
- Business case development
- Problem-solving process
- Decision-making confidence
- Training and mentoring
- Team leadership
Personal Information
- Date of Birth: 07/24/90
- Gender: Male
- Nationality: Mauritian
- Marital Status: Married
Training
Visa Risk Manager, What Is Fall-back, Verified by Visa, 3D Secure for Acquirers, 3D Secure for Issuers, Acquiring Fundamentals, Card absent Merchant Payment Acceptance, Card Present Merchant Payment Acceptance, Card and PIN Verification Services, Cardholder Communication, Cards & Consumer Banking, e-Commerce Fraud Tips and Tools to Manage Your Merchant Fraud Risk, Fraud Prevention Strategies for Retail Transactions, Fraud Risk, Identifying and Mitigating Threats to e-Commerce Payment Processing, Introduction to Fraud Prevention for Issuers, Issuing Fundamentals, Managing the Customer Experience, Merchant Acceptance Fundamentals, Merchant Fraud Prevention, Merchant Monitoring, Payment Card Basics, Role of Acquirer, The Role & Value of Payments, Transaction Life Cycle
Languages
English
First Language
French
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
References
References available upon request.
Timeline
Product Owner - Payments Solutions/Cards
SBM Bank Mauritius
01.2022 - Current
Compliance Analyst
Payment Options International Ltd
06.2021 - 12.2021
Fraud and Payments Executive
SRG SERVICES LTD, Part of RANK GROUP
01.2021 - 05.2021
Fraud Monitoring Agent
The Mauritius Commercial Bank Limited (MCB)
10.2015 - 01.2021
Proactive Risk Management Officer
SBM BANK (Mauritius) Limited
10.2012 - 09.2015
Certificate - Fraud
International Compliance Association (ICA)
Certificate - Anti Money Laundering and Know Your Customer
International Compliance Association (ICA)
Certificate - Sanctions
International Compliance Association (ICA)
Certificate - Anti Bribery and Corruption
International Compliance Association (ICA)
BSc (Hons) - Management, General
University of Technology
Certified Information Systems Risk and Compliance Professional (CISRCP) -
International Association of Risk And Compliance Professionals (IARCP)
Certified Risk and Compliance Management Professional (CRCMP) -
International Association of Risk And Compliance Professionals (IARCP)
Diploma - Project Management
ALISON Institute
Diploma - Operations Management
ALISON Institute
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