Jean Shawn Dean Chaton

Greet and check-in visitors, ensuring they are directed to the appropriate personnel or area.

Answer phone calls, route them to the correct department, or take messages when necessary.

Manage appointment scheduling and coordinate meetings for staff and clients.

Provide information and details to the public, such as office hours, services, or directions.

Maintain a clean and organized reception area.

Handling Incoming Calls:

Answered and direct phone calls to the relevant department or person.

Managing Office Supplies:

I keep track of office supplies, reorder items when needed, and distribute them to staff.

Collecting Documents:

Gather signed papers, contracts, or documents that need to be delivered back to the office.

Delivering Documents:

Transport important documents, packages, and messages to various locations or departments.

Handling Inbound and Outbound Calls:

Manage incoming calls from customers, addressing inquiries, processing requests, and making outbound calls for follow-ups or promotional purposes.

Providing Product or Service Information:

Offer detailed information about products, services, pricing, or policies to help customers make informed decisions.

Resolving Customer Issues:

Address customer complaints or concerns, troubleshooting issues, and providing solutions or escalating problems when necessary.

Processing Orders and Transactions:

Assist customers in placing orders, processing payments, updating billing information, and managing returns or cancellations.

Documenting Customer Interactions:

Accurately record the details of each customer interaction, ensuring that all information is updated in the system for future reference or follow-up.

Check-in Assistance: I help passengers check in for their flights, verify travel documents, issue boarding passes, and tag luggage.

Handling Customer Inquiries: Provide information to passengers about flight details, gate locations, baggage policies, and airport services.

Managing Flight Changes and Cancellations: Assist passengers with rebooking flights, handling cancellations, and addressing issues related to flight delays or schedule changes.

Customer Support and Problem Resolution:

Help resolve any issues passengers may have, such as lost luggage, seating problems, or special requests, ensuring a positive experience.

Assisting with Security and Boarding Procedures:

Direct passengers to the correct security checkpoints, help with boarding procedures, and ensure smooth transitions through the airport.