Jean Sebastien Didier Waren Barbe
Rose Hill
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Mauritius Commercial Bank (MCB) Private Banking and Wealth Management
Port Louis
03.2020 - Current
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served Ultra Net Worth customers and followed outlined steps of service.
- Greeted customers and helped with product questions, selections and purchases.
- Managing enquiries mailbox, Replying to average of 75 mails per day
Customer Service Representative
MCB CONTACT CENTRE
ST JEAN
04.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered average of 125 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Documented and detailed calls and complaints using call center's CRM database.
- Work on shift system - 24/7 service
Bank Teller
The Mauritius Commercial Bank LTD
SSR Airport, Plaisance
10.2014 - 04.2018
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Work on shift
- Work with foreign currency
- Managed over 100 customers per day and more than 150 in end of months
Call Center Customer Service Representative
Euro CRM - Bouygues Telecom France
Ebene
12.2013 - 09.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Top agent on floor after 3 months
- Promoted as Junior Team leader last 2 months before moving.
Education
Bachelor of Arts - Business Management
ATHE - Arden University
United Kingdom08.2024
PROFESSIONAL CERTIFICATE - Wealth Management And Investment
Retail Banking Academy
MCB Institute Of Finance - Moody`s Analytics08.2020
Certificate - Banking Operation And Management
Knowledge of The Art, Training Center
St Jean, Mauritius10.2014
High School Diploma -
Ebene State Secondary School
Ebene,Maurtius11.2013
Skills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Customer Account Management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Answering Customer Questions
- Customer Service and Assistance
- Skilled in Microsoft Office
Languages
French
Native language
English
Proficient
C2
Timeline
Customer Service Representative
The Mauritius Commercial Bank (MCB) Private Banking and Wealth Management
03.2020 - Current
Customer Service Representative
MCB CONTACT CENTRE
04.2018 - 03.2020
Bank Teller
The Mauritius Commercial Bank LTD
10.2014 - 04.2018
Call Center Customer Service Representative
Euro CRM - Bouygues Telecom France
12.2013 - 09.2014
Bachelor of Arts - Business Management
ATHE - Arden University
PROFESSIONAL CERTIFICATE - Wealth Management And Investment
Retail Banking Academy
Certificate - Banking Operation And Management
Knowledge of The Art, Training Center
High School Diploma -
Ebene State Secondary School
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