Josué Emanuel Chellen

I was a Part Time (IT Trainer)

• Managed logistical aspects of training events including hardware setup, software installation and troubleshooting issues on spot.
• Stayed updated with emerging technologies, ensured relevant instruction content.

• Updated all course material regularly to reflect recent advancements or changes in technology.
• Developed customised learning materials with focus on specific IT skills.
• Used different tools to support blended learning efforts.

• Train students, corporates, and companies staff
• Prepared detailed training materials, ensured ease of understanding for all participants.
• Tailored training modules for improved staff productivity.
• Achieved high engagement rates with innovative training techniques.
• Developed employee skills by delivering comprehensive training programmes.
• Devised unique training strategies to suit varied learning styles amongst employees.

• Repairs of Desktop Computer and Laptop
• Provide customer support

• Dealt with returns and exchanges professionally, maintaining high standards of service.
• Ensured smooth day-to-day operations of the store by proactive problem-solving.
• Improved sales through effective visual merchandising and display techniques.
• Assisted in annual inventory audits for accurate stock records maintenance.
• Completed opening and closing procedures each day.
• Directed shop floor replenishment processes to maximise accuracy and availability of inventory.

• Online Support (Corporate)
• Online Training (City and Guilds) Information Technology
• Outdoor Support (Corporate)
• Assessed user needs and requirements, providing appropriate IT solutions in response.
• Rectified software bugs; improved overall system performance.
• Reduced downtime with proactive troubleshooting, diagnosing, and repairing network problems.
• Improved system efficiency by performing routine maintenance and upgrades.
• Installed new systems; ensured seamless integration into existing network.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Troubleshot operating systems, hardware and software problems to identify root causes.