JEAN PATRICE CURLEY DAUGUENETTE
Rose Hill
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
12
12
years of professional experience
Work History
Hotel Duty Manager
Sand Suites Resort and Spa
02.2022 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
Concierge
Mediterranean Club
06.2021 - 11.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Reception Manager
Mediterranean Club
11.2019 - 09.2020
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Reception Manager
Mediterranean Club
05.2018 - 11.2019
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Built and managed processes for tracking and monitoring department performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Reservation Manager
Mediterranean Club
02.2017 - 04.2018
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Generated and reported performance metrics to management to inform decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Reception Manager
Mediterranean Club
11.2016 - 02.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Reservation Manager
Mediterranean Club
11.2015 - 10.2016
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Reservation Manager
Mediterranean Club
06.2014 - 11.2015
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Receptionist
Mediterranean Club
11.2012 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Mediterranean Club
05.2012 - 11.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Boutique Assistant
Mediterranean Club
11.2011 - 06.2012
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Boutique Assistant
Mediterranean Club
04.2011 - 11.2011
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Barman
Mediterranean Club
01.2011 - 04.2011
- Completed regular bar inventories and daily requisition sheets.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Keats College
Cabin Crew Course
Flymates
Mauritius Aviation First Aid
Flymates
MauritiusBasic Bar & Beverages Operations
Beachcomber Training Academy
MauritiusManagement Level 2
Mediterranean Club Training School
Valmorel, FranceSkills
- Proposal writing Hospitality services
- Hotel Accommodations
- Cash transactions Reservations assistance
- Conflict management Training and coaching
- Scheduling and calendar management Customer relations
- VIP Services
- Telephone Etiquette
- Employee Development
- Hospitality Management
- Hotel Operations
- Cash Handling
- Customer Inquiries
Accomplishments
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
- Influenced customers' buying decisions by expertly suggesting related products and accessories
- Merchandised and recovered sales floor daily to keep store customer-ready and professional
- Boosted brand loyalty by delivering exceptional service to every customer, including answering questions and resolving complaints
- Encouraged return business by sharing information about upcoming launches and promotions
- Promoted aging items and special products with eye-catching displays
- Educated customers on product and service offerings
- Stocked shelves and supplies and organized displays to focus customer a ention on specific items
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Prepare alcohol and non alcohol beverages for bar and restaurant patrons
- Interact with customers needs and preferences and make recommendations
- Restock and replenish bar inventory and supplies
- Comply with all food and beverage regulations
- Interact with customers, take orders and serve snacks and drinks
- I had the privileged to do a cross training at the boutique and move there accordingly
- The duties were as mentioned in la Pointe aux Cannoniers as Boutique Sales
- Cabin Crew Course - Flymates, Mauritius
- Aviation First Aid - Flymates, Mauritius
- Basic Bar & Beverages Operations - Beachcomber Academy, Mauritius
- Management level 2 - Club Med Valmorel, France
References
Jean Benoît Nisin
General Manager - Tamassa Hotel and Resort
Tel: +230 54825163
E mail: nisinmngr@gmail.com
Molin Maulina
Human Resource Manager - Club Med Bali, Indonesia
Tel: +62 82144815018
E mail: molinmaulina09@gmail.com
Lee Takita
Room Division Manager - Club Med Bali, Indonesia
Tel: +62 81237564708
E mail: takitaryoko@hotmail.com
Jean Gino Hitie
Director Food and Beverages - Sand Suites Resort and Spa
Tel: +230 58103153
E mail: hitiejeangino@gmail.com
Timeline
Hotel Duty Manager
Sand Suites Resort and Spa
02.2022 - Current
Concierge
Mediterranean Club
06.2021 - 11.2021
Reception Manager
Mediterranean Club
11.2019 - 09.2020
Reception Manager
Mediterranean Club
05.2018 - 11.2019
Reservation Manager
Mediterranean Club
02.2017 - 04.2018
Assistant Reception Manager
Mediterranean Club
11.2016 - 02.2017
Reservation Manager
Mediterranean Club
11.2015 - 10.2016
Reservation Manager
Mediterranean Club
06.2014 - 11.2015
Receptionist
Mediterranean Club
11.2012 - 06.2014
Receptionist
Mediterranean Club
05.2012 - 11.2012
Boutique Assistant
Mediterranean Club
11.2011 - 06.2012
Boutique Assistant
Mediterranean Club
04.2011 - 11.2011
Barman
Mediterranean Club
01.2011 - 04.2011
High School Diploma -
Keats College
Cabin Crew Course
Flymates
Aviation First Aid
Flymates
Basic Bar & Beverages Operations
Beachcomber Training Academy
Management Level 2
Mediterranean Club Training School
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