Jean Norbert Speville
Riche Mare,Central Facq
Summary
In-depth Senior Analyst with sound knowledge of Supply chain. Expertise in client management, data analysis, data modeling and client relationship management. Over 10 years of experience. As a solution oriented person I tend to think outside the box to find root causes of problems and put in place corresponding Permanent solutions to prevent recurrence.
Throughout my career, I have contributed to positive business results through effective organization, prioritization and follow-through of key organizational projects.
As a fast learner, I always master my assignment in a short time. Throughout my all my previous assignments I have established Myself as a high achiever delivering above customer’s expectation. My work experience in various field has gifted me with good communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Supply Chain Operation Senior Analyst
Accenture Mauritius (LTD)
Ebene
04.2023 - Current
- Supervise and Lead Team of Upgrade Operation Managers.
- Follow-up and ensure smooth operation of team.
- Prepare presentations with KPIs for weekly management meeting with client.
- Lead weekly management meeting with client.
- Participate in operational weekly meeting with client.
- Follow on operational maturity and corresponding documentation update.
- Address client escalations, setting up corrective and preventive actions.
- Support team on operation and address queries.
- Monitor Team workload and capacity.
- Monitor quality.
- Lead or Participate in meetings with management to assess and address issues.
- Developed dashboards to track productivity and expedite remediation of issues.
- Identified improvement opportunities to effectively meet customer and business needs.
- Monitored staff performance and addressed issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conduct 1 to 1 meetings with team members to discuss progress and identify areas of improvement.
Parts Expediting Procurement Officer
Equipment and services BIA
Ebene
03.2022 - 04.2023
- Identified Priority PO Items among emergency orders and follow-up
With OEM Suppliers for expediting. - Lead weekly meetings with OEM Suppliers to follow-up on Back orders.
- Lead weekly meetings with different branches for Priority Items.
- Escalated priority orders with Suppliers.
- Focal contact for different branches for emergency POs.
- Find alternate solution and Sourcing where no improvement possible.
- Developed and maintained relationships with suppliers to ensure deadlines are met.
- Identified alternate potential sources of supply through RFQ requests to alternate suppliers.
- Analyzed Supplier quotations responses and send out best propositions Customer contact team to work on proposition with customer.
- Ensured timely delivery of goods by maintaining close communication with suppliers.
- participated in invoice reconciliation identifying cause of discrepancies and liaising with finance team for update or Supplier for credit Advice or Debit Advice.
Supply Chain Advisory Analyst
Accenture Mauritius (LTD)
Ebene
09.2019 - 03.2022
- Sourcing Administrator Team Lead:
- Worked closely with client (traveled to abroad to client premises) in view of new Sourcing process transition.
- Played an instrumental role Material Sourcing process transition.
- As Process Expert, participated in process improvement and Work Instructions creation and update.
- Trained Sourcing Administrator team.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed the smooth operation as a Sourcing Administrator (Aerospace and defense Industry)
- Ensured Purchase Order are placed with suppliers as per SLA.
- Prepared presentations with KPIs for weekly meeting with Client.
- Lead weekly meeting with Client to present weekly performance.
- Planned daily operation and share planning with Inflow in daily Management calls.
- Analysis of Purchase requisitions to validate need or cancel in SAP.
- Performed follow-up of Supplier Acknowledgment recording in SAP.
- Managed discrepancies through analysis and addressing queries
to relevant teams/departments for proper resolution. - Analyzed Customer orders to place PO with relevant Priority and
Delivery schedule. - Performed quality checks and follow-up on productivity.
- Built Reporting/presentation decks for Inflow and quality.
- Supported Team and addressed Customer queries or escalations.
- Supplier PO and LO Management Team lead:
- Lead and ensure good operation of Supplier Purchase Order / Loan Order management team.
- Actively participated in PO and LO Management Process transition from Client.
- Trained PO Management team.
- Managed discrepancies through analysis and addressing queries
to relevant Client teams/departments for proper resolution. - Analyzed Customer requests to place PO or LO with relevant Priority and
Delivery schedule. - Managed and provide resolution for parts placed in quarantine due to several reasons0 (scratch, damage, packaging not meeting requirement, documentation missing and others).
- Performed quality checks and follow-up on productivity.
- Liaise with Suppliers via email/Client Salesforce interface to address queries.
- Built Reporting/presentation decks for Inflow and quality.
- Supported Team and addressed Customer queries or escalations.
Supply Chain Advisory Analyst
Accenture Mauritius (LTD)
Ebene
01.2021 - 03.2022
- Supplier PO and LO Management Team lead:
- Lead and ensure good operation of Supplier Purchase Order / Loan Order management team.
- Actively participated in PO and LO Management Process transition from Client.
- Trained PO Management team.
- Managed discrepancies through analysis and addressing queries to relevant Client teams/departments for proper resolution.
- Analyzed Customer requests to place PO or LO with relevant Priority and Delivery schedule.
- Managed and provide resolution for parts placed in quarantine due to several reasons0 (scratch, damage, packaging not meeting requirement, documentation missing and others).
- Performed quality checks and follow-up on productivity.
- Liaise with Suppliers via email/Client Salesforce interface to address queries.
- Built Reporting/presentation decks for Inflow and quality.
- Supported Team and addressed Customer queries or escalations.
Supply Chain Associate (Quality)
Accenture Mauritius (LTD)
Ebene
07.2019 - 03.2022
- Responsible for quality framework (Aerospace and defense industry).
- Improved quality through updating checklists and QC.
- Trained QC team and build trackers.
- Provided technical guidance on quality control activities to support efficient operations.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Analyzed customer feedback data to identify potential areas of improvement within the process.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Provided training on proper quality control techniques to other staff members.
Supply Chain Associate
Accenture Mauritius (LTD)
Ebene
06.2017 - 07.2019
- Began as first Ordering Officer (Aerospace and Defense industry).
- Rapidly moved to role of Material Manager.
- Responsible of a several Customer agreements.
- Analysis of Customer agreements to determine material ordering requirement.
- Ensure Correct Kits and Equipment are ordered and follow-up on timely delivery.
- Trained Colleagues.
- Supported Colleagues as a Process expert.
- Focal point on Complex project.
- Back up Lead on two Project.
- Built Ordering work Instructions.
- Addressed Customer Escalations.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Resolved any discrepancies or issues related to shipments promptly.
- Participated in regular meetings with stakeholders regarding progress on supply chain projects.
- Utilized enterprise resource planning software systems for tracking goods throughout their life cycle within the organization.
Collection Support Associate
Accenture Mauritius (LTD)
Ebene
09.2015 - 06.2017
- Responsible for a ledger of Large Customers accounts.
- Responsible for Credit control on Accounts.
- Performed reconciliations on accounts and ensure Customer queries
are addressed by relevant teams. - Analyzed Customer Accounts (Queries, Payment trend and history).
- Liaised with Customer Accounts payable department by Call or email.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Referred accounts for blocking and in extreme cases to legal team.
- Prepared relevant documentations to refer an account to legal team.
- Followed risk assessment to decide whether to allow or block a
transaction. - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered calls to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Transaction Processing Associate
Accenture Mauritius (LTD)
Ebene
09.2013 - 09.2015
- Legal information Database Officer.
- Ensured Information are accurate and up to date on online database.
- Supported Colleagues as expert on process.
- Performed quality controls.
- Trained New joiners.
Education
Bachelor of Science - Bsc(hons) Economics With International Relations
University of Mauritius
Mauritius10-2014
High School Diploma -
Le Chou College Secondary School
Rodrigues11-2009
High School Diploma -
Rodrigues College Secondary School
Rodrigues11-2006
Skills
- Microsoft tool conversant (Word, Excel, Power BI)
- Performance Monitoring
- Analytical outlook and
Strategic mindset - Effective Client Management
- Customer Relations
- Problem Solving
- Quality Control
- Dependable and Responsible
- Calm Under Pressure
- Complaint Resolution
- Active Listening
- Call Management
- Report Creation
- Material Management (MM / SCM) SAP Expertise (MRP, SO, Preq, PO, Goods Receipt)
- Credit Management SAP Expertise
Affiliations
- Hiking and Nature walks
- Reading
- Seaside outings
- Volleyball
Languages
French
First Language
English
Proficient (C2)
C2
Accomplishments
- Beyonder 2018 and 2020
- 'Nou Award' : 'Ceki Meilleur 2019'
- Country HR Lead Appreciation Letter: December 2019 for Succesful project transition. "You are truly an inspiration to the team and your excellent performance really matters for Accenture"
Timeline
Supply Chain Operation Senior Analyst
Accenture Mauritius (LTD)
04.2023 - Current
Parts Expediting Procurement Officer
Equipment and services BIA
03.2022 - 04.2023
Supply Chain Advisory Analyst
Accenture Mauritius (LTD)
01.2021 - 03.2022
Supply Chain Advisory Analyst
Accenture Mauritius (LTD)
09.2019 - 03.2022
Supply Chain Associate (Quality)
Accenture Mauritius (LTD)
07.2019 - 03.2022
Supply Chain Associate
Accenture Mauritius (LTD)
06.2017 - 07.2019
Collection Support Associate
Accenture Mauritius (LTD)
09.2015 - 06.2017
Transaction Processing Associate
Accenture Mauritius (LTD)
09.2013 - 09.2015
Bachelor of Science - Bsc(hons) Economics With International Relations
University of Mauritius
High School Diploma -
Le Chou College Secondary School
High School Diploma -
Rodrigues College Secondary School
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