Jean Mackenzi Carpe
Bar Waiter/Sommelier/Chef De Rang
Mauritius
Summary
Energetic Cocktail Server/Sommelier with strong wine, spirit and beers knowledge. Accustomed to balancing quality with efficiency in high-volume service environments.I'm skillful in sales, communication and organization. Experienced at building customer base and improving overall beverages offerings, i'm committed to food and beverage safety.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
Bar Waiter
MSC CRUISES
MALTA
05.2022 - Current
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bartending duties during high-volume shifts.
- Received over 70 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained accuracy and efficiency when processing sales transactions.
- Waited on up to 300 customers at bar and at 20 table bar area.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Answered customers' questions, recommended items and recorded order information.
- Collected orders and relayed them to bartenders quickly and accurately.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Bar Waiter
MSC CRUISE LINE LTD
DUBAI
07.2021 - 03.2022
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bartending duties during high-volume shifts.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Bar Waiter
MSC CRUISE LINE LTD
MIAMI
11.2019 - 11.2020
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bartending duties during high-volume shifts.
- Received over 500 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Anticipated guest needs and provided proactive service.
- Poured and prepared mixed drinks for over 1000 customers daily.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Waited on up 3000 customers at bar and at 10 table bar area.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Answered customers' questions, recommended items and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Wine Steward
BAHAMAS PARADISE CRUISE LINE LTD
NASSAU
04.2018 - 10.2018
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Coordinated wine selection and restocking for cellar with over 150 bottles.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Set up wine tastings to bring in business and promote special offerings.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Sommelier
VERANDA RESORTS
BEL OMBRE
01.2017 - 12.2017
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Set up wine tastings to bring in business and promote special offerings.
- Coordinated wine selection and restocking for cellar with over 600 bottles.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
Assistant Waiter
TAMASSA RESORT
BEL OMBRE
01.2015 - 12.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Barman
RIU CREOLE RESORT & SPA
LE MORNE
08.2014 - 09.2015
- Built relationships with vendors to manage orders and negotiate costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Completed regular bar inventories and daily requisition sheets.
- Taught employees bar sales techniques, resulting in higher profits.
- Reduced losses by monitoring and managing bar inventory with software.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Served high customer volumes during special events, nights and weekends.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Assistant Bar Waiter
BEACHCOMBER HOTELS LTD
LE MORNE
03.2010 - 12.2014
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Waited on up to 50customers at bar and 10 table bar area.
- Maintained clean and organized bar area.
Education
No Degree - English Language And Literature
LE MORNE GOVT SCHOOL
LE MORNE 04.2001 -
High School Diploma -
COLLEGE DU ST ESPRIT DE RIVIERE NOIRE
MAURITIUS 01.2003 - 11.2009
Skills
To-go order preparation
Item promotion
Bartending prowess
Tableside Service
Dining area maintenance
Food spoilage prevention
Beverage expertise
Craft beer knowledge
Order accuracy
Daily specials memorization
Banquet coordination
POS system expertise
Guest seating arrangements
Sales strategy
Bill computation
Wine service
Menu presentation
Food and beverage pairings
Cellar Management
Tastevin
Special Events
Wine Tasting Events
Serving Specifications
Wine Service Management
Inventory management
Order delivery practices
Beverage preparation
Point of sale operation
Cash handling
Menu memorization
High-volume dining
Hospitality service expertise
Stocking and replenishing
Upselling/Cross selling
Staff supervision
MS Office
Data Entry
Responsible alcohol service
Classic cocktails
Preparing garnishes
Liquor, beer and wine knowledge
Changing beer kegs
Knowledge of craft and microbrews
Handling difficult customers
Staff Management
OTALIO* POS
ORACLE HOSPITALITY
MICROS
Ordering procedures
Professional Working Spanish language proficiency
Professional Working Italian Language proficiency
Clear and effective communication
Creative mixology
New hire training
Bilingual in English and French
Performance improvement
Attending multiple customers
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
Association des Sommeliers de l' Ile Maurice
Wine and Spirit Education trust
Additional Information
Personal Surviving Techniques
First Aid Course
STCW 95
Crowd and Crisis Management
Certification
Certified Sommelier,WSET Level 3
Quote
Continuos learning is the minimum requirement for success in any fields
Stephen Covey
Timeline
Bar Waiter
MSC CRUISES
05.2022 - Current
Bar Waiter
MSC CRUISE LINE LTD
07.2021 - 03.2022
Bar Waiter
MSC CRUISE LINE LTD
11.2019 - 11.2020
Wine Steward
BAHAMAS PARADISE CRUISE LINE LTD
04.2018 - 10.2018
Certified Sommelier,WSET Level 3
06-2017
Assistant Sommelier
VERANDA RESORTS
01.2017 - 12.2017
Assistant Waiter
TAMASSA RESORT
01.2015 - 12.2017
Barman
RIU CREOLE RESORT & SPA
08.2014 - 09.2015
Assistant Bar Waiter
BEACHCOMBER HOTELS LTD
03.2010 - 12.2014
High School Diploma -
COLLEGE DU ST ESPRIT DE RIVIERE NOIRE
01.2003 - 11.2009
No Degree - English Language And Literature
LE MORNE GOVT SCHOOL
04.2001 -