Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

JEAN LUCA RYAN LAURETTE

QUATRE

Summary

Dedicated employee motivated to improve service satisfaction and contribute to overall company success.

Offering strong leadership and communication skills, with knack for problem-solving and team collaboration.

Overview

7
7
years of professional experience
2015
2015
years of post-secondary education

Work history

CUSTOMER CARE SERVICE

AXXA CUSTOMER CARE LTD
01.2018 - 04.2018
  • Telemarketing
  • Customer Care Services

SALES AND MARKETING CLERK

AGILISS LTD
04.2018 - 02.2019
  • Data Entry
  • Maintenance of pricing
  • Update and comment on supply chain
  • Customer service experience

TELLER

MAURITIUS COMMERCIAL BANK
02.2019 - 10.2022
  • Cashering Transaction
  • Provide Good Customer Service
  • Dealing With Customer's Complaint
  • Monitoring of ATM
  • Dealing with Foreign Currency


CUSTOMER SERVICE REPRESENTATIVE

MAURITIUS COMMERCIAL BANK
10.2022 - Current
  • Maintained excellent client satisfaction by providing in-depth support.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered [Number]+ telephone calls per day with professionalism.

Education

ENTREPENEURSHIP CERTIFICATE

HIGH SCHOOL CERTIFICATE -

NEW ETON COLLEGE

ACCA -

LONDON COLLEGE OF ACCOUNTANCY
01.2020 -

Skills

  • Bilingual customer support
  • Time-Management
  • Interpersonal communication
  • Good telephone manner
  • Customer needs analysis
  • Active listening
  • Conflict Resolution
  • Resilience under pressure
  • Stress tolerance
  • Complaint handling
  • Call centre experience
  • Team Spirit

Affiliations

  • FITNESS AND ATHLETISM
  • SCUBA DIVING
  • BENEVOLENT

Languages

English
Upper intermediate
French
Native

Timeline

CUSTOMER SERVICE REPRESENTATIVE

MAURITIUS COMMERCIAL BANK
10.2022 - Current

ACCA -

LONDON COLLEGE OF ACCOUNTANCY
01.2020 -

TELLER

MAURITIUS COMMERCIAL BANK
02.2019 - 10.2022

SALES AND MARKETING CLERK

AGILISS LTD
04.2018 - 02.2019

CUSTOMER CARE SERVICE

AXXA CUSTOMER CARE LTD
01.2018 - 04.2018

ENTREPENEURSHIP CERTIFICATE

HIGH SCHOOL CERTIFICATE -

NEW ETON COLLEGE

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JEAN LUCA RYAN LAURETTE