JEAN LUCA RYAN LAURETTE
QUATRE
Summary
Dedicated employee motivated to improve service satisfaction and contribute to overall company success.
Offering strong leadership and communication skills, with knack for problem-solving and team collaboration.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work history
CUSTOMER CARE SERVICE
AXXA CUSTOMER CARE LTD
01.2018 - 04.2018
- Telemarketing
- Customer Care Services
SALES AND MARKETING CLERK
AGILISS LTD
04.2018 - 02.2019
- Data Entry
- Maintenance of pricing
- Update and comment on supply chain
- Customer service experience
TELLER
MAURITIUS COMMERCIAL BANK
02.2019 - 10.2022
- Cashering Transaction
- Provide Good Customer Service
- Dealing With Customer's Complaint
- Monitoring of ATM
- Dealing with Foreign Currency
CUSTOMER SERVICE REPRESENTATIVE
MAURITIUS COMMERCIAL BANK
10.2022 - Current
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered [Number]+ telephone calls per day with professionalism.
Education
ENTREPENEURSHIP CERTIFICATE
HIGH SCHOOL CERTIFICATE -
NEW ETON COLLEGE
ACCA -
LONDON COLLEGE OF ACCOUNTANCY
01.2020 -
Skills
- Bilingual customer support
- Time-Management
- Interpersonal communication
- Good telephone manner
- Customer needs analysis
- Active listening
- Conflict Resolution
- Resilience under pressure
- Stress tolerance
- Complaint handling
- Call centre experience
- Team Spirit
Affiliations
- FITNESS AND ATHLETISM
- SCUBA DIVING
- BENEVOLENT
Languages
English
Upper intermediate
French
Native
Timeline
CUSTOMER SERVICE REPRESENTATIVE
MAURITIUS COMMERCIAL BANK
10.2022 - Current
ACCA -
LONDON COLLEGE OF ACCOUNTANCY
01.2020 -
TELLER
MAURITIUS COMMERCIAL BANK
02.2019 - 10.2022
SALES AND MARKETING CLERK
AGILISS LTD
04.2018 - 02.2019
CUSTOMER CARE SERVICE
AXXA CUSTOMER CARE LTD
01.2018 - 04.2018
ENTREPENEURSHIP CERTIFICATE
HIGH SCHOOL CERTIFICATE -
NEW ETON COLLEGE