Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

JEAN GERARD THIERRY BERTRAND

ALBION,MRU

Summary

Dynamic General Manager with a proven track record at Kalikeo Co Ltd, excelling in operational strategy and budget management. Expert in contract negotiation and team leadership, I successfully enhanced efficiency and reduced costs, driving significant improvements in customer satisfaction and overall performance. Committed to achieving organizational goals through innovative solutions.

Overview

22
22
years of professional experience

Work History

General Manager

kalikeo co ltd
MAURITIUS
08.2014 - Current
  • Developed and implemented operational strategies to enhance efficiency and reduce costs.
  • Managed daily business operations, including budgeting, staffing, and inventory control.
  • Oversaw scheduling and customer service to improve overall performance.
  • Executed employee recognition programs to motivate staff towards achieving organizational goals.

GENERAL DIRECTOR

PRINT SHOP PRO CO LTD
MAURTIUS
08.2006 - 07.2014
  • Negotiated high-value contracts with vendors, suppliers, and customers to optimize resource allocation.
  • Evaluated operational processes to identify efficiency improvements and cost-saving opportunities.
  • Resolved customer inquiries and complaints quickly to enhance satisfaction.
  • Identified strategic partnerships to expand product offerings or reduce costs.
  • Ensured quality control standards met for all market-released products.
  • Reviewed sales performance reports monthly to assess alignment with management targets.
  • Collaborated with Human Resources on employee relations, including discipline and grievances.
  • Developed and executed strategic business plans to increase profitability and market share.

TECHNICO COMMERCIAL

DIGISCAN LTD
MAURITIUS
08.2003 - 07.2006
  • Collaborated with marketing, engineering, and finance to ensure project completion.
  • Conducted product demonstrations to showcase features and benefits to potential customers.
  • Developed and implemented sales strategies that expanded customer base.
  • Maintained accurate records of sales activities, including profiles and transactions.
  • Responded promptly to customer inquiries regarding products and services.
  • Negotiated contracts with vendors for cost-effective procurement of products.
  • Resolved customer complaints efficiently to enhance satisfaction and loyalty.
  • Generated performance reports on sales metrics for management review.

Skills

  • Operational strategy and budget management
  • Inventory management
  • Contract negotiation and quality control
  • Sales performance
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Advertising and marketing
  • Customer experience enhancement
  • Multi-unit operations management
  • Deadline orientation
  • Negotiation expertise
  • Time management

Languages

French
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

General Manager

kalikeo co ltd
08.2014 - Current

GENERAL DIRECTOR

PRINT SHOP PRO CO LTD
08.2006 - 07.2014

TECHNICO COMMERCIAL

DIGISCAN LTD
08.2003 - 07.2006

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JEAN GERARD THIERRY BERTRAND