My aim is to join a company that fosters professional development, offering challenging and fulfilling career opportunities. I aspire to leverage my knowledge and leadership skills to assist in creating a robust team dynamic.
Overview
24
24
years of professional experience
Work History
HM Facilities Officer
Novengi Ltd,Aerolik Ltd,Harel Mallac Group
Pailles, Pailles
12.2023 - Current
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our It and Facilities services.
Monitored all operations for potential security risks and threats both in It and Facilities
Drafted reports outlining findings from investigations and recommending corrective action.
Supervised subordinate staff in carrying out daily duties and activities.
Maintained accurate records related to It and Facilities(Plumbing,electrical,network and building ) for the Harel Mallac Group.
Monitored all operations for potential security risks and threats.
IT and Facilities Officer
Novengi Ltd & Aerolik Ltd(Harel Mallac Group)
Pailles
03.2023 - 12.2024
Promoted high employee satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Monitored all operations for potential security risks and threats both in It and Facilities
Drafted reports outlining findings from investigations and recommending corrective action.
Maintained accurate records related to It and Facilities(Plumbing,electrical,network and building maintenance)
IT Support Assistant
It Works Ltd
Curepipe, Curepipe
01.2019 - 03.2023
Promoted high customer satisfaction by resolving It and problems with knowledgeable and friendly service.
Diagnosing end client devices.
Diagnosing network issues.
Installing new network devices and net work cabling
Electrical installation for data cabinet.
Installation of Analog CCTV and IP camera.
Demonstrated leadership by making improvements to work processes and helping to train others.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Pest Control Technician
Hardy Henry Service Ltée
Pailles, Port Louis
02.2015 - 12.2018
Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
Mixed chemicals according to label directions in order to create effective solutions for treating pests.
Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
Repaired damaged parts of buildings such as walls, floors and ceilings caused by pests.
Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
Identified potential entry points for pests and sealed them off with caulking or other materials.
Educated customers on proper sanitation practices to help prevent future infestations of pests.
Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
Delivery Rider
Pizza Hut
Curepipe, Curepipe
11.2014 - 12.2014
Delivered food items to customers in a timely manner, following all safety protocols.
Ensured proper storage of food items during delivery process and maintained temperature integrity.
Adhered to company policies on safe driving practices and vehicle maintenance.
Inspected vehicles for mechanical items and safety issues prior to operating the vehicle.
Followed delivery routes as assigned by dispatch or supervisor while ensuring accurate navigation skills.
Indoor Aftersales Assistant
Redline Distribution Ltd(Sharp)
Bagatelle, Moka
05.2014 - 09.2014
Organized and maintained filing systems for documents and records.
Assisted in the preparation of reports, presentations and correspondence.
Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Greeted visitors, clients and guests in a professional manner.
Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
Manage the tracking of products under repair and already repaired.
Manage customers: build customer loyalty and develop customers, participate in processing complaints.
Lead after-sales service with a view to improving the quality of reception and service and creating an efficient team work.
Manage the material resources of the after-sales service so that the service has the facilities, installations and tools appropriate to the requirements of technology and productivity.
Customer Care Officer
Techmode Computer Ltd
Ébène
03.2010 - 07.2014
Telephone reception of the customer.
Qualification and processing of telephone calls.
Response to customer complaints.
Administrative management of orders and updating of files.
Call forwarding.
Mass computer entry of data from all of the company's European customers.
Assisted customers with product selection, order placement, and payment processing.