Jean Cedrick Carré
Chemin Grenier
Overview
8
8
years of professional experience
Work History
Tattoo Artist and Founder
Black Dodo Tatz
2022.07 - 2023.01
- Created custom tattoo designs for customers.
- Kept areas neat and clean and equipment sanitized.
- Applied permanent tattoos using indelible, non-toxic ink.
- Utilized photographs and sketches from customers to develop ideas.
- Grew client base by marketing services.
- Maintained schedule and kept appointment times.
Professional Singer
Rasinn Kare ( My Band )
2018.01 - 2023.01
Onboarding Specialist
Solocal interactive
2021.09 - 2022.02
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
Collections Agent
DSO Group Indian Ocean
2021.01 - 2021.09
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Call Center Agent
DSO Group Indian Ocean
2017.12 - 2018.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Back Office Specialist
Batch Image Processing Indian Ocean
2016.01 - 2017.06
- Collaborated with various departments to complete assigned tasks.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Call Center Agent
Pro Contact LTD
2014.11 - 2015.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Higher School Certificate ( H.S.C) -
Adventist College
Phoenix, Mauritius11.2016
School Certificate ( S.C) -
Saint Aubin State Secondary School
Saint Aubin, Mauritius11.2012
Skills
- Adobe Creative Suite
- Adobe Photoshop
- Adobe Illustrator
- Leadership and People Development
- Business Management and Development
Additional Information
I started a degree in graphic design in 2018, but unfortunately, after a year and a half, I had to discontinue my studies. However, I was able to acquire knowledge to work with Adobe tools such as Adobe Illustrator, Lightroom, and Photoshop.
Timeline
Tattoo Artist and Founder
Black Dodo Tatz
2022.07 - 2023.01
Onboarding Specialist
Solocal interactive
2021.09 - 2022.02
Collections Agent
DSO Group Indian Ocean
2021.01 - 2021.09
Professional Singer
Rasinn Kare ( My Band )
2018.01 - 2023.01
Call Center Agent
DSO Group Indian Ocean
2017.12 - 2018.02
Back Office Specialist
Batch Image Processing Indian Ocean
2016.01 - 2017.06
Call Center Agent
Pro Contact LTD
2014.11 - 2015.01
Higher School Certificate ( H.S.C) -
Adventist College
School Certificate ( S.C) -
Saint Aubin State Secondary School