Jean-Yan Rousselin
Rose-Hill
Summary
Mature and dedicated professional with a strong work ethic and commitment to achieving high standards. Proven ability to establish robust client relationships through excellent communication skills and technical expertise. Experienced in working with diverse products and continuously seeking opportunities for learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Sales Representative
Les Gaz Indutriels Ltd
Grand Riviere North West
2016.05 - Current
- Canvas potential customers continuously to generate ongoing sales opportunities.
- Supervise indoor sales representatives during daily activities.
- Coordinate with sales manager and procurement to reorder new stock.
- Manage and follow up cylinders at customer sites.
- Work closely with Account Department to ensure proper debtors monitoring.
- Work closely with technical and maintenance teams to deliver timely after-sales service.
- Participated in development of promotional strategies to enhance sales.
- Provide support and train new newcomers to meet service standards.
- Supervise platform employees during daily activities.
- Participate in safety training at customer company locations.
Salesman
Bright Star Ltd
Port Louis
2014.09 - 2016.05
- Recommended products and located merchandise to meet customer needs.
- Described hardware products and explained use, operations, and maintenance to enhance customer understanding.
- Assisted in store operations to ensure efficient customer service.
- Place special orders and contact suppliers to find requested items.
- Participate in assembling newly arriving hardware products.
Sales representative
Calvin Business Solution Ltd
Quatre Bornes, Plaines Wilhems District
2014.02 - 2014.09
- Assisted technicians with POS setup and onsite camera installation to ensure smooth operations.
- Recorded product details in POS database with accuracy and consistency.
- Conducted onsite surveys to optimise camera installation locations.
- Support maintenance with scale checks and basic servicing tasks.
Senior Receptionist, Night Auditor & Cashier
New Mauritius Hotels (Le Paradis Hotel)
Le Morne, Black River District
2010.03 - 2014.02
- Welcomed arriving guests and completed check-in procedures at front desk.
- Handled guest care through attentive front-desk support during arrivals and stays.
- Completed night audit processes to reconcile daily front-office totals.
- Processed cash transactions for all hotel POS, including foreign exchange currency.
- Generated daily customer bills and ensured accuracy of account records.
- Facilitated daily handovers with Accounts for accurate processing of credit cards, cheques, and currencies.
- Checked proper room rates on arrival and corrected pricing discrepancies promptly.
- Documented customer complaints and tracked details for timely follow-up actions.
Education
NTC 3 Front Office - Hospitality
Ecole Hotelier Sir Gaetan Duval (MITD)
Ebene /2009 - /2010
School Certificate - Art And Design
La Confiance College
Beau Bassin-Rose Hill, Plaines Wilhems DistrictSkills
- Customer-Focused service
- Customer satisfaction
- Vendor relationship
- Innovative solutions creation
- Awareness of industry standards
- Resilient under pressure
- Equipment maintenance oversight
- Hardware installation and maintenance
Certification
- Course: Fire and Fire Safety at SUFY-NEST SERVICES LTD (2024)
- Course: Standard Defensive Driving Course at MAURITIUS INSTITUTE OF TRAINING AND DEVELOPMENT (2023)
- Course: Communication and Interaction Skills at ALENTARIS CONSULTING LTD (2022)
- Course: Refresher Defensive Driving Course at MAURITIUS INSTITUTE OF TRAINING AND DEVELOPMENT (2022)
- Course: Fire Warden at SUFY-NEST SERVICES LTD (2022)
- Course: Fire Safety and Fire Fighting at SUFY-NEST SERVICES LTD (2022)
- Course: Customer Service Excellence at VALDUS TRAINING CENTRE (2020)
- Course: Fire Safety and Fire Fighting at HSE CONSULTANT LTD (2019)
- Course: Defensive Driving Course at MAURITIUS INSTITUTE OF TRAINING AND DEVELOPMENT (2017)
Timeline
Sales Representative
Les Gaz Indutriels Ltd
2016.05 - Current
Salesman
Bright Star Ltd
2014.09 - 2016.05
Sales representative
Calvin Business Solution Ltd
2014.02 - 2014.09
Senior Receptionist, Night Auditor & Cashier
New Mauritius Hotels (Le Paradis Hotel)
2010.03 - 2014.02
NTC 3 Front Office - Hospitality
Ecole Hotelier Sir Gaetan Duval (MITD)
/2009 - /2010
School Certificate - Art And Design
La Confiance College