Jean-Philippe Saydraouten

• Team Leadership and Management: Overseeing the IT team, delegating tasks, and ensuring that projects are completed on time.
• Technical Guidance: Providing technical direction and support to team members, helping them solve complex technical issues.
• Project Management: Managing IT projects from inception to completion, including planning, execution, and monitoring.
• Collaboration: Working closely with other departments to understand their IT needs and ensure that the IT infrastructure supports business goals.
• Mentoring: Coaching and mentoring junior team members to enhance their skills and career development.
• Quality Assurance: Ensuring that all IT solutions meet the organization's standards and requirements.
• Risk Management: Identifying potential risks and implementing strategies to mitigate them.

ERP Admin - Microsoft Nav Dynamics & Quadratus

• Monitors system performance and usage to maintain security and reliability;

• Coordinates new software releases, fixes and upgrades with technical teams and users;

• Recommends new features or changes to configuration/ workflows based on user feedback;

• Act as a liaison between functional process owners and the pure technical resources such as

database administrators and network specialists;

• Train a network of local super users within Rogers Aviation (Mauritius, Region Islands,

Mozambique and South Africa)

• Diagnosis of desktop, application, networking and infrastructure issues.

• Experience of supporting a wide and varied client base.

• Troubleshooting PCs, laptops and mobile devices.

• Providing 1st/2nd line support to users.

• Administering the IT department's policies and procedures.

• Installation and support of telecommunication equipment.

• Responsible for maintaining backups and for project work such as new developments.

• Working closely with software suppliers to resolve operational issues.

• Responsible for supporting: Windows XP/Vista/Windows 7/ Windows 10, Office 2013, 2016 and

O365, Windows Server 2012 R2, Active Directory management, Backup products, Anti-Virus products,

DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

• Maintain customer accounts and database; reconcile any outstanding AR issues;
• Run AR aging: review A/R aging weekly for outstanding misc. and corporate billings; Make collection calls as needed and/or directed by management; maintain collections schedule on calendar;
• Evaluate and summarize weekly analysis reports for management review of revenue and cash flow; • Credit limits restrictions, change in payment terms etc. as needed. Communicate effectively with internal teams; • Enter all customer payments using Microsoft Nav Dynamics system (accounting software).

• Data processing and invoicing for Rogers Aviation Air Tickets counters (ex. Blue Sky Travel, Saudi Arabian Airlines, South African Airways, Air France, Air Austral, Air Seychelles and Jet Airways). ESSENTIAL DUTIES AND RESPONSIBILITIES: Reconcile daily cash and credit sales; Data entry - receipts and invoices ; Update and reconcile sub-ledgers to the general ledger; Send weekly accounts receivable statements; • Assist with month-end closing processes.