Jaysley Antish Sundanum
Camp-le Vieux, Rose-Hill
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Mauritius Telecom
2010.06 - 2016.09
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Support Specialist
Outremer Telecom
2017.08 - 2018.10
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Back Office Specialist
Allianz Partners
2018.11 - 2020.06
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Assisted in training new hires, sharing knowledge and best practices for successful integration into the team.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
IT Technician
EMP Distribution Ltd
2022.08 - 2024.01
- Maintained POS station, networks and mobile devices.
- Implementation of restaurant Food & Bev menus and recipes on the dedicated hospitality software.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Bar Assistant
Part Time Jobs ( Mafiozzo, Strike City, Catering )
2022.01 - Current
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Collaborated with bartenders to ensure timely drink preparation and consistent quality.
- Prepared garnishes, syrups, and other ingredients needed for specialty cocktails or mocktails throughout the shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Restocked ice, condiments, and snacks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Standard 1 To 6 -
Stanley Government School
Rose-HillForm 1 To 4 -
New Eton College
Rose-HillForm 5 -
Victoria College
Rose-HillSkills
- Cleanliness Maintenance
- Order Taking
- Alcohol awareness
- Stock Rotation
- Problem-Solving
- Attention to Detail
- Clear Communication
- Safe Food Handling
- POS System Operation
- Beer Keg Replacement
- Drink Preparation
- Cash Register Operation
Certification
- [Network and cabling certification] Training - [Polytechnics Mauritius]
- [Communication skills] Training - [MT MQA]
Languages
French, English
Native language
French
Advanced
C1
English
Upper intermediate
B2
Hobbies
- Cooking
- Sports (playing, watching, coaching)
- Dancing
- Traveling/Exploring new places
- Gaming
- Going to the beach
- Camping
- Snorkeling
- Music (playing, listening to, or attending concerts or performances)
- Photography
- Drink preparation
- Dj'ing
- Gardening
- Technology
- Volunteering
- Spending time with friends and family
Personal statement
As an experienced Customer service support, my tenacious and proactive approach resulted to a good relation in professional and social life. My excellent communication skills provided my team with vital client leads. After several years in this field, now i'm seeking a new challenge which will utilize my meticulous attention to detail, and friendly, professional manner.
Timeline
IT Technician
EMP Distribution Ltd
2022.08 - 2024.01
Bar Assistant
Part Time Jobs ( Mafiozzo, Strike City, Catering )
2022.01 - Current
Back Office Specialist
Allianz Partners
2018.11 - 2020.06
Customer Support Specialist
Outremer Telecom
2017.08 - 2018.10
Customer Service Officer
Mauritius Telecom
2010.06 - 2016.09
Standard 1 To 6 -
Stanley Government School
Form 1 To 4 -
New Eton College
Form 5 -
Victoria College
- [Network and cabling certification] Training - [Polytechnics Mauritius]
- [Communication skills] Training - [MT MQA]
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