Overview
Work History
Education
Skills
Working History
References
Timeline
Generic

Jaysansing Narain

Riviere du Rempart

Overview

16
16
years of professional experience

Work History

Supervisor – MAW (West Africa - GN/SN and NG)

HAPAG-LLYOD
09.2020
  • Monitored workflow to improve employee time management and increase productivity
  • Achieved results by working with staff to meet established targets
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Resolving customer queries and issues - disputes reasons e.g., invoices not received, wrong allocations, credit note
  • Producing monthly Aged Debtor Reports for Board and Monthly Debtors Meeting
  • Highlighting problem customers to senior management - slow and 'will not pay' customers, ageing buckets trend by company, disputes reasons, etc
  • Organize meeting with client to review payment plans and collections forecast
  • Credit Limit worthiness of Debtors for the whole group / Credit Transaction Approval
  • Extract Ageing report at each last working day on Navision/server; extract GL A/C's; codification of units; analyse the provision if under/over for mail sent to Accountant/Head of Finance
  • Daily Team set ups/briefings/brainstorming sessions about expectations of client service delivery/quality issues/individual and team's target/incoming volumes, backlogs/challenges/concerns drafted in the MOS
  • Proactively escalate Issues, follow ups and provide alternatives whereby applicable
  • Send the Dashboard and the daily reporting on all clusters and entities in scopes
  • Ensuring that the team operates within the service level Agreement
  • Ensuring update of the process documentations with the evolution of the team
  • Ensure cost efficiency of the team by closely monitoring daily attendance and overtime hours
  • Build a very solid and robust network with the client and maintain good customer relationship
  • Pro-actively attend client future request
  • Reactivity on any unexpected client issue
  • Improvement plans on the process to enhance the service.

Finance collection Assistant- AR 1 Lead for Botswana

AB-IN BEV
11.2018 - 08.2020
  • Currently handling one of the Major Key account for Botswana cluster (representing 70% for our sales) Sefalana beer accounts, Sef Mageu, Sef powder, Sef Shoppers, Eureka trident, (Handling payment of nearly 40 Million Pula) / month
  • Been constantly working remotely from home on weekends since March in order to receipt and allocate payments for Sefalana
  • Research and analyse these accounts and handling huge value claims: working closely with the National credit manager Malebogo to maintain this account in a good shape
  • Also Handling Eureka / Trident Group with Rebate, Tax adjustments and handling claims
  • Working closely with the Warehouse department / constant follow up on claims -currently facing huge backlogs for clearance on old claims
  • Assisted in month end closing
  • Initiate collection effort to clear old invoices for these accounts
  • Weekly call with the credit manager to address the past due invoices and invalid claim that needs to be reverse
  • Weekly conference call with major customers.

Senior Finance Collection Analyst/ Supervisory role

VWR International
01.2014 - 11.2018
  • Provide process related guidance to the associates, based on management direction and assist them in their daily task and act as a backup in the daily operations in Team Leaders absence as well as complete assigned tasks/ reports on time with 100% accuracy
  • Buddy up with the new associates in the team to help them come up the learning curve
  • Mentor and coach new hires to come up with the learning curve and be independent contributors
  • Pulling out ageing reports for a number of 600 to 1000 clients contacted on a weekly basis
  • Initiate contact, via phone and/or e-mail
  • Manage and monitor overdue accounts and to determine the reason for past due accounts receivable
  • Our target was to minimize the overdue accounts
  • Customer communication using critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution implemented
  • Escalating unresolved accounts to sales representative and sales directors to ensure the issues are being resolved
  • Based on customer responses, recommend and implement action plans for resolving delinquent transactions
  • Action plans implemented analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc
  • Or outside parties like freight carriers and vendors
  • Disputing charges for issues like pricing, damage or loss items or samples
  • Design payment plans for clients to ease their payments and to avoid losing the clients and sending them to third party collections
  • Back up for Team Lead in extracting trending report, reconciling key customers accounts and dealing with high profile clients, video conferencing and handling credit card payments
  • Generate weekly ageing reports
  • Research and analyse accounts.

Administration and Finance Account Assistant

Davillaine Holdings LTD
11.2012 - 12.2014
  • Maintaining Fixed asset register
  • General reconciliation of accounts, bank postings
  • Maintain age receivable analysis / trending report
  • General ledger postings in compliance with IAs and IFRS accounting standards
  • Assisting on cash flow preparations and other cognate duties
  • Performed daily reconciliations.

Cashier /Back office administrator

BP Oil
04.2004 - 12.2010
  • Assisting manager in reconciling credit card transactions and cash management
  • Attending and helping in setting up sales promotions and maintaining petty cash
  • Attending customer queries and customer service
  • Dealing with driver-off
  • Maintaining Fixed asset register
  • Reconciling credit card payments and helping in banking
  • Balancing weekly till operations.

Education

Skills

  • Organization and planning skills
  • Communication skills
  • Information gathering and management
  • Customer service
  • Problem solving
  • Attention to detail
  • Stress tolerance
  • Ability to communicate fluently in English and French, both in writing and orally
  • Excellent email etiquettes
  • Good analytical and problem-solving skills
  • Flexible with shifts
  • Goal oriented

Working History

  • BP Oil, Bagshot road, Bracknell, RG12 OSH, United Kingdom, Cashier /Back office administrator, 04/01/04, 12/01/10
  • Davillaine Holdings LTD, Administration and Finance Account Assistant, 11/01/12, 12/01/14
  • VWR International, Senior Finance Collection Analyst/ Supervisory role, 01/01/14, 11/01/18
  • AB-IN BEV, Block 11/12/13 Uniciti Office Park, Black River, Mauritius, Finance collection Assistant- AR 1 Lead for Botswana, 11/01/18, 08/01/20
  • HAPAG-LLYOD, Ebene, Mauritius, Supervisor – MAW ( West Africa -GN/ SN and NG ), 09/01/20, present

References

Malebogo Thobosi, Kubu Road, Broadhurst Industrial Estate, Gaborone, (+267) 395-3619, Malebogo.Thobosi@bw.ab-inbev.com, Credit Control Manager

Timeline

Supervisor – MAW (West Africa - GN/SN and NG)

HAPAG-LLYOD
09.2020

Finance collection Assistant- AR 1 Lead for Botswana

AB-IN BEV
11.2018 - 08.2020

Senior Finance Collection Analyst/ Supervisory role

VWR International
01.2014 - 11.2018

Administration and Finance Account Assistant

Davillaine Holdings LTD
11.2012 - 12.2014

Cashier /Back office administrator

BP Oil
04.2004 - 12.2010

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Jaysansing Narain