Accomplished professional with expertise in event management and luxury service, demonstrating strong leadership and communication skills. Proven ability to implement eco-friendly operations and ensure compliance with HACCP standards. Adept at fostering teamwork and collaboration, aiming to drive excellence in high-end service environments.
Overview
19
19
years of professional experience
Work History
Wine Cellar Manager
ClubMed La Plantation Albion
Port Louis, Mauritius
01.2025 - Current
Carried out day-to-day duties accurately and efficiently.
Regular analysis and follow up on income (daily, weekly & monthly)
Examine and co-operate with seasonal budget for general maintenance and materials required
Compile swot analysis on the local income, contribute new ideas to improve local sales
Co-operate with Stock & Procurement Manager to remain updated on price changes or stock shortages
Anticipate stock requirements for the season and festive period
Demonstrate sense of details at every aspect for client comfort in their view
Bringing new action every weeks to boost the local sales income, wines tasting and other permium alcohol etc...
Fulfil manger job description in key point and mentor team members for promotions and growth within the company, provide them with the training over a set term
Establish green globe protocol that must be adhered to in all day to day tasks through out the team
Create social climate within the team and among other departments
Conduct interviews for potential team members
Start each season by sharing the establishments objectives with the whole team, provide a mid season evaluation for possible improvement and conclude each season with full evaluation for their individual career development and progression
work closely with the supplliers in terms of bugets , PLV and aslo the offerings
Boosted department efficiency by streamlining operational processes.
Managed team dynamics by implementing conflict resolution strategies.
Bar Manager
Club Med La Plantation Albion
Port Louis, Mauritius
06.2024 - 12.2024
Regular analysis and follow up on bar income (daily, weekly & monthly)
Examine and co-operate with seasonal budget for general maintenance and materials required
Control all bar inventory
Compile swot analysis on the local income, contribute new ideas to improve bar local sales
Co-operate with Stock & Procurement Manager to remain updated on price changes or stock shortages
Anticipate stock requirements for the season and special events ahead
Ensure overall satisfaction and quality of bartender service at the bar
Investigate on guest feedback and other tools such a Trip Advisor and Google
Demonstrate sense of details at every aspect for client comfort in their view
Collaborate with the team for ideas on how to create different ambiences at the bar, improve on cocktail setup and quality of the beverages at the bar
Supervise hygiene and safety of food handling within the bar
Maintain Resort target goals: 87% for hygiene and POSI 92%
Fulfil manger job description in key point and mentor team members for promotions and growth within the company, provide them with the training over a set term
Establish green globe protocol that must be adhered to in all day to day tasks through out the team
Create social climate within the team and among other departments
Conduct interviews for potential team members
Start each season by sharing the establishments objectives with the whole team, provide a mid season evaluation for possible improvement and conclude each season with full evaluation for their individual career development and progression
Bar Manager
Club Med Sahoro
Hokkiado, Japan
11.2023 - 04.2024
Regular analysis and follow up on bar income (daily, weekly & monthly)
Examine and co-operate with seasonal budget for general maintenance and materials required
Control all bar inventory
Compile swot analysis on the local income, contribute new ideas to improve bar local sales
Co-operate with Stock & Procurement Manager to remain updated on price changes or stock shortages
Anticipate stock requirements for the season and special events ahead
Ensure overall satisfaction and quality of bartender service at the bar
Investigate on guest feedback and other tools such a Trip Advisor and Google
Demonstrate sense of details at every aspect for client comfort in their view
Collaborate with the team for ideas on how to create different ambiences at the bar, improve on cocktail setup and quality of the beverages at the bar
Supervise hygiene and safety of food handling within the bar
Maintain Resort target goals: 87% for hygiene and POSI 92%
Fulfil manger job description in key point and mentor team members for promotions and growth within the company, provide them with the training over a set term
Establish green globe protocol that must be adhered to in all day to day tasks through out the team
Create social climate within the team and among other departments
Conduct interviews for potential team members
Start each season by sharing the establishments objectives with the whole team, provide a mid season evaluation for possible improvement and conclude each season with full evaluation for their individual career development and progression
Bar Manager
Club Med Cherating
Kuntan, Malaysia
01.2023 - 10.2023
Regular analysis and follow up on bar income (daily, weekly & monthly)
Examine and co-operate with seasonal budget for general maintenance and materials required
Control all bar inventory
Compile swot analysis on the local income, contribute new ideas to improve bar local sales
Co-operate with Stock & Procurement Manager to remain updated on price changes or stock shortages
Anticipate stock requirements for the season and special events ahead
Ensure overall satisfaction and quality of bartender service at the bar
Investigate on guest feedback and other tools such a Trip Advisor and Google
Demonstrate sense of details at every aspect for client comfort in their view
Collaborate with the team for ideas on how to create different ambiences at the bar, improve on cocktail setup and quality of the beverages at the bar
Supervise hygiene and safety of food handling within the bar
Maintain Resort target goals: 87% for hygiene and POSI 92%
Fulfil manger job description in key point and mentor team members for promotions and growth within the company, provide them with the training over a set term
Establish green globe protocol that must be adhered to in all day to day tasks through out the team
Create social climate within the team and among other departments
Conduct interviews for potential team members
Start each season by sharing the establishments objectives with the whole team, provide a mid season evaluation for possible improvement and conclude each season with full evaluation for their individual career development and progression
Bar Manager
Club Med Finolhu Villas & Kani
Male, Maldives
11.2017 - 12.2022
Regular analysis and follow up on bar income (daily, weekly & monthly)
Examine and co-operate with seasonal budget for general maintenance and materials required
Control all bar inventory
Compile swot analysis on the local income, contribute new ideas to improve bar local sales
Co-operate with Stock & Procurement Manager to remain updated on price changes or stock shortages
Anticipate stock requirements for the season and special events ahead
Ensure overall satisfaction and quality of bartender service at the bar
Investigate on guest feedback and other tools such a Trip Advisor and Google
Demonstrate sense of details at every aspect for client comfort in their view
Collaborate with the team for ideas on how to create different ambiences at the bar, improve on cocktail setup and quality of the beverages at the bar
Supervise hygiene and safety of food handling within the bar
Maintain Resort target goals: 87% for hygiene and POSI 92%
Fulfil manger job description in key point and mentor team members for promotions and growth within the company, provide them with the training over a set term
Establish green globe protocol that must be adhered to in all day to day tasks through out the team
Create social climate within the team and among other departments
Conduct interviews for potential team members
Start each season by sharing the establishments objectives with the whole team, provide a mid season evaluation for possible improvement and conclude each season with full evaluation for their individual career development and progression
Bar manager
ClubMed Serre Chevalier
Alpes, France
12.2016 - 05.2017
Managed cash handling procedures, reducing discrepancies in the daily tally.
Fostered positive relationships with customers enhancing their loyalty towards the establishment.
Ensured compliance with local licensing laws for smooth operation of the bar.
Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
Improved staff performance through regular feedback sessions and training programmes.
Mentored junior staff members fostering a supportive work atmosphere.
Streamlined bar operations by implementing efficient inventory management strategies.
Trained new staff on customer service protocols to enhance guest experience.
Assistant Bar Manager
Club Med Vittel Ermitage
04.2016 - 10.2016
Managing the team
Training of staff on beverages with upscale service
Develop the teams technical skills
Training on product knowledge and new trends
Training on wine and sales of wine
Inventory weekly and monthly
Daily premium product inventory
Closing of sales after every shift
Compiled weekly planning that fit with the programs of the resort
Delegate special events to team members
Followed hygiene protocols and supervised the teams efforts in maintaining those protocols
Assistant Bar Manager
Club Med Albion Plantation
Port Louis, Mauritius
12.2015 - 04.2017
Elevated overall guest experience through excellent communication skills and prompt problem resolution.
Dealt with supplier invoices, ensuring accurate record keeping.
Oversaw cocktail menu design to attract a diverse clientele base.
Conducted regular stock checks, avoiding shortage of essential items.
Supervised cleanliness of bar area to maintain a welcoming environment.
Created enticing seasonal drink specials to increase sales during holiday season.
Completed accurate end-of-day financial routines for cash and card transactions.
Monitored and maintained stock levels for maximised efficiency and minimised waste.
Created team building initiatives to encourage upselling and meet revenue targets.
Assistant Bar Manager
Club Med Phuket
kata phuket, Thailand
12.2014 - 12.2015
Assisted in the hiring process for new bar staff members.
Trained junior staff members on correct pouring techniques, reducing wastage considerably.
Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
Conducted regular stock checks, avoiding shortage of essential items.
Boosted team morale by arranging regular training sessions.
Managed bar staff rota for efficient shift coverage.
Supported Bar Manager in administrative tasks for smooth operation of establishment.
Handled customer complaints with professionalism and discretion.
Sommelier
Club Med Albion Plantation
04.2014 - 04.2015
Earned 70% of wine and champagne sales through sommelier service per season (6months)
Co-ordinated with bar manager and restaurant manger for stock upkeep and to increase sales
Worked with the Chef on special wine pairing menus
Organised Premium wine tasting events to allow guests to discover new world wines
Co-ordinated with international wine suppliers to introduce new wines
Trained bartenders and waiters on wine knowledge to increase wine sales
Trained bartenders and waiters to do professional wine service
Creation of new wine menus while co-ordinating with suppliers to fit the category of clientele of the resort
Manage pre-booking system for major events
Multiple trainings with different international sommeliers
Maintained detailed knowledge of current market trends, including popular grape varieties and emerging regions.
Developed relationships with vineyards and suppliers, securing high-quality products at competitive prices.
Sommelier
Club Med 2 Cruise ship
04.2012 - 04.2014
Designed promotional materials showcasing new additions to the wine list.
Worked effectively under pressure during busy shifts whilst maintaining a high standard of service.
Conducted staff training sessions to improve knowledge of wine and service techniques.
Provided exceptional service to guests by answering queries about the wine list.
Managed cellar inventory, ensuring a diverse range of quality wines were available.
Facilitated communication between front-of-house staff and kitchen regarding special dietary requirements or allergies that might influence the choice of wine.
Handled customer complaints promptly, ensuring satisfaction and repeat business.
Bartender
La Pointe Aux Canonniers
01.2009 - 04.2012
Prepare both traditional and classy cocktails
Creation of signature cocktails on a weekly basis
Following of hygiene practices
Providing of detailed and efficient service
Daily mise-en-place before service
Professional grooming to fit the standards of the establishment
Processing of payments
Waiter
Ocean Villas Hotel
01.2006 - 01.2009
À la carte service
Wine sales and wine service
Set up and breakdown before and after each service
Provided English, Russian and French à la carte service
Followed strict hygiene and grooming regulations
Education
Management skills - Management
Udemy
USA
05.2022 - 05.2022
The essentials of bartending - Mixologist Bartending
European bartending school
USA
02.2022 - 02.2022
Club Med business management training - Business Management
Club Med training
Mauritius
01.2020 - 01.2020
Team management training - undefined
Club Med training
Wine & wine service training - undefined
Club Med training
Food handling and service - undefined
Serv Safe
Skills
Event management
Leadership
Communication
Luxury service
HACCP
Teamwork
Collaboration
Eco friendly operations
Languages
English
French
Hindi
Creole
Timeline
Wine Cellar Manager
ClubMed La Plantation Albion
01.2025 - Current
Bar Manager
Club Med La Plantation Albion
06.2024 - 12.2024
Bar Manager
Club Med Sahoro
11.2023 - 04.2024
Bar Manager
Club Med Cherating
01.2023 - 10.2023
Management skills - Management
Udemy
05.2022 - 05.2022
The essentials of bartending - Mixologist Bartending
European bartending school
02.2022 - 02.2022
Club Med business management training - Business Management