JASON MOOKEENAH
Pereybere
Summary
Strategic leader in management and technology with a strong background in software development, cloud computing, and team leadership. Proven ability to enhance productivity and operational efficiency through innovative problem-solving and process optimization. Novice in full-stack development, working on projects such as a Virtual Payment Card System, an airline booking system, and a calculator application. Successfully implemented an AWS-based bot to automate issue resolution at Amazon, improving efficiency and reducing workload. Adept at managing teams, mentoring professionals, and aligning technical initiatives with business goals. Passionate about leveraging technology to drive performance improvements and foster collaboration in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CS Team Manager [A]
Amazon
09.2024 - Current
- Led a diverse team of 19 professionals across Moroccan and Mauritian backgrounds, fostering an inclusive and high-performing work environment
- Developed an AWS-based bot (webhook) to automate and resolve an operational challenge, enhancing efficiency and reducing workload.
- Specialized in team coordination, conflict resolution, performance management, and process optimization to achieve operational goals
- Ensured team engagement and productivity by implementing performance monitoring, mentoring, and clear communication strategies
Customer Service Associate
Amazon
08.2022 - Current
- Selected for the 2024 mentoring program, leading selected team members within my manager's team
- Served as the primary point of contact for operational queries, ensuring alignment and efficient issue resolution
- Provided policy refreshers and guidance on complex customer cases, enabling colleagues to deliver top-tier customer service
- Actively shared updates on new features, contributing to team knowledge and operational efficiency
Customer Service Agent
Parcel Monkey Ltd
11.2021 - 08.2022
- Provided chat and email-based customer support, ensuring high-quality assistance through effective communication and problem-solving
Customer Service Agent
Atalian Interactive Ltd & Digital Data Solutions Ltd
09.2019 - 05.2022
- Resolved customer concerns effectively and trained a small team for appointment booking, optimizing team performance
Commercial Assistant, Appointment Booking
LINKEO Ltd
03.2019 - 09.2019
- Drove phone sales by identifying customer needs and effectively closing deals
Customer Service & Sales Agent
Multi-Contact Ltd
08.2018 - 03.2019
- Balanced customer service and sales responsibilities, ensuring customer satisfaction and business growth
Barman & Waiter
Ravenala Attitude Hotel
11.2017 - 05.2018
- Managed multitasking responsibilities, including beverage preparation and attentive table service
Education
BSc - Computer Science
Open University of Mauritius
Réduit, Mauritius12-2024
Journalism -
Alliance Française
Port Louis, Mauritius01.2020
Bar/Restaurant Service -
G2ACAMAS
Quatre Bornes, Mauritius05.2018
A-Level GCE PASS -
College Du St Esprit
Quatre-Bornes, Mauritius01.2017
Skills
- Python
- Java
- JavaScript
- HTML
- CSS
- SQL
- PHP
- React
- React Native
- Redux
- Nextjs
- Tailwind CSS
- PostgreSQL
- MySQL
- AWS basics
- Docker
- REST APIs
- FastAPI
- Swagger
- Team Management
- Mentoring
- Conflict Resolution
Certification
- AWS Certifications, In Progress
Accomplishments
Agent of the Year 2020 – Digital Data Solutions Ltd
Languages
Kreol
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Skills And Technologies
Python, Java, JavaScript, HTML, CSS, SQL, PHP, React, React Native, Redux, Next.js, Tailwind CSS, PostgreSQL, MySQL, AWS (EC2, Lambda, S3, API Gateway, IAM), Docker, Git, GitHub, REST APIs, FastAPI, Swagger, Team Management, Mentoring, Conflict Resolution
References
- Akilesh Buchoo, Operations Manager at Amazon, +230 5770 1120
- Omkar Gowreah, HR Partner at Amazon, +230 5788 4294
- Christabelle Ayap Eje, Manager at Parcel Monkey Ltd, +63 949 470 5136
- Ornella Hahave, Manager at Digital Data Solutions Ltd, +230 5258 7564
Timeline
CS Team Manager [A]
Amazon
09.2024 - Current
Customer Service Associate
Amazon
08.2022 - Current
Customer Service Agent
Parcel Monkey Ltd
11.2021 - 08.2022
Customer Service Agent
Atalian Interactive Ltd & Digital Data Solutions Ltd
09.2019 - 05.2022
Commercial Assistant, Appointment Booking
LINKEO Ltd
03.2019 - 09.2019
Customer Service & Sales Agent
Multi-Contact Ltd
08.2018 - 03.2019
Barman & Waiter
Ravenala Attitude Hotel
11.2017 - 05.2018
BSc - Computer Science
Open University of Mauritius
Journalism -
Alliance Française
Bar/Restaurant Service -
G2ACAMAS
A-Level GCE PASS -
College Du St Esprit
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