Jankee Roumeshwar Singh
Camp Fouquereaux Plaine Williems
Summary
Professional with experience in hospitality and customer service, adept at providing a welcoming environment for guests. Demonstrated ability to assist patrons with menu selections and ensure dining areas are maintained to high standards. Proven track record of efficiently taking and delivering orders while adhering to food safety regulations. Recognized for resolving customer complaints promptly, contributing to overall guest satisfaction during dining experiences.
Overview
5
5
years of professional experience
Work History
Hotel Waiter
Maradiva villas and spa resorts
FLIC EN FLAC
10.2021 - Current
- Greeted guests in a friendly and professional manner.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Ensured that dining areas were kept clean and organized during shifts.
- Provided exceptional customer service by efficiently taking and delivering orders to guests.
- Provided excellent customer service at all times.
- Cleared plates between courses and after meals as needed according to established procedures.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Demonstrated upselling techniques for additional menu items when appropriate.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Followed all applicable health department regulations pertaining to food safety and sanitation practices.
- Checked back with customers to ensure satisfaction with each course served.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Collected payment for meals served or cashed out customers using POS systems accurately.
- Replenished supplies such as napkins, utensils, condiments throughout shift.
- Provided assistance to other team members whenever necessary or requested by management.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
Assitant Waiter
L'artista
Caudan Waterfront
08.2021 - 10.2021
- Processed payments for meals at the end of each shift.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Maintained an accurate count of inventory levels to ensure adequate supply of materials.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
- Informed management of any issues or complaints from guests during their visit.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Followed health codes regulations while preparing food items for customers.
- Assisted waiters in taking orders and delivering food to tables.
- Conducted regular inspections of restaurant facilities to identify potential safety hazards or maintenance needs.
Assitant Waiter
L'entracte caudan waterfront
Port Louis
08.2021 - 08.2021
- Processed payments for meals at the end of each shift.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Maintained an accurate count of inventory levels to ensure adequate supply of materials.
- Informed management of any issues or complaints from guests during their visit.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Followed health codes regulations while preparing food items for customers.
- Performed side duties such as restocking supplies, rolling silverware and setting up dining areas.
- Assisted waiters in taking orders and delivering food to tables.
- Conducted regular inspections of restaurant facilities to identify potential safety hazards or maintenance needs.
Assitant Waiter
La potiniere restaurant et traiteur
Curepipe Rue Charles Lees
11.2020 - 03.2021
- Processed payments for meals at the end of each shift.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Maintained an accurate count of inventory levels to ensure adequate supply of materials.
- Informed management of any issues or complaints from guests during their visit.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Followed health codes regulations while preparing food items for customers.
- Performed side duties such as restocking supplies, rolling silverware and setting up dining areas.
- Conducted regular inspections of restaurant facilities to identify potential safety hazards or maintenance needs.
- Assisted waiters in taking orders and delivering food to tables.
- Served alcoholic beverages according to state laws and regulations.
- Organized storage areas so that all products were easily accessible when needed.
- Communicated effectively with kitchen staff about customer orders and special requests.
- Adhered strictly to policies related to cash handling procedures.
- Assisted in training new staff members on proper procedures for serving customers.
- Resolved conflicts between customers in a professional manner whenever necessary.
Education
Credit - Restaurant And Bar Service
Ecole Hotelier Sir Gaetsn Duval
EBENE 10-2020
Some College (No Degree) - English French
Mauritius College
CurepipeSkills
- Customer service
- Order accuracy
- Food safety
- Point-of-sale operation
- Menu knowledge
- Table management
- Upselling techniques
- Inventory management
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Guest satisfaction
- Allergy awareness
- Food presentation
- Personal grooming
- Foreign language
- Reservation management
- Social perceptiveness
- Order taking
- Memory retention
- Cleanliness
Languages
English
First Language
French
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Italian
Beginner (A1)
A1
Timeline
Hotel Waiter
Maradiva villas and spa resorts
10.2021 - Current
Assitant Waiter
L'artista
08.2021 - 10.2021
Assitant Waiter
L'entracte caudan waterfront
08.2021 - 08.2021
Assitant Waiter
La potiniere restaurant et traiteur
11.2020 - 03.2021
Credit - Restaurant And Bar Service
Ecole Hotelier Sir Gaetsn Duval
Some College (No Degree) - English French
Mauritius College